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Social Media for Supporting Emergent Groups in Crisis Management

Reuter, Christian ; Heger, Oliver ; Pipek, Volkmar (2023)
Social Media for Supporting Emergent Groups in Crisis Management.
In: International Reports on Socio-Informatics (IRSI), 2012, 9 (2)
doi: 10.26083/tuprints-00022508
Article, Secondary publication, Publisher's Version

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Abstract

The great importance of Social Media for our today's life causes an increasing use of internet-based platforms in crisis situations. Our work intends to show how so-called Emergent Groups, which arise as a result of crises, consist of private citizens and are not yet institutionalized organizations, can be supported by Social Media. At first, our literature review's objective is to define the term 'Emergent Group' and to outline their usage of Social Media as well as software-based requirements and suitable concepts to support such groups. A following quantitative and qualitative empirical analysis of a tornado crisis in the USA enables a closer look at especially virtual working Emergent Groups. Building on our literature review and empirical analysis, we discuss implications, derive further requirements and present a concept for the design of appropriate Social Software. We finally conclude by giving some potential research issues.

Item Type: Article
Erschienen: 2023
Creators: Reuter, Christian ; Heger, Oliver ; Pipek, Volkmar
Type of entry: Secondary publication
Title: Social Media for Supporting Emergent Groups in Crisis Management
Language: English
Date: 2023
Place of Publication: Darmstadt
Year of primary publication: 2012
Publisher: IISI - Internationales Institut für Sozio-Informatik
Journal or Publication Title: International Reports on Socio-Informatics (IRSI)
Volume of the journal: 9
Issue Number: 2
DOI: 10.26083/tuprints-00022508
URL / URN: https://tuprints.ulb.tu-darmstadt.de/22508
Corresponding Links:
Origin: Secondary publication service
Abstract:

The great importance of Social Media for our today's life causes an increasing use of internet-based platforms in crisis situations. Our work intends to show how so-called Emergent Groups, which arise as a result of crises, consist of private citizens and are not yet institutionalized organizations, can be supported by Social Media. At first, our literature review's objective is to define the term 'Emergent Group' and to outline their usage of Social Media as well as software-based requirements and suitable concepts to support such groups. A following quantitative and qualitative empirical analysis of a tornado crisis in the USA enables a closer look at especially virtual working Emergent Groups. Building on our literature review and empirical analysis, we discuss implications, derive further requirements and present a concept for the design of appropriate Social Software. We finally conclude by giving some potential research issues.

Status: Publisher's Version
URN: urn:nbn:de:tuda-tuprints-225081
Additional Information:

Zugl.: Proceedings of the CSCW 2012 Workshop on Collaboration and Crisis Informatics

Classification DDC: 000 Generalities, computers, information > 004 Computer science
300 Social sciences > 380 Commerce, communications, transportation
Divisions: 20 Department of Computer Science
20 Department of Computer Science > Science and Technology for Peace and Security (PEASEC)
Date Deposited: 10 Feb 2023 09:47
Last Modified: 06 Mar 2023 11:16
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