Kaufhold, Marc-André ; Rupp, Nicola ; Reuter, Christian ; Amelunxen, Christoph ; Cristaldi, Massimo (2022)
112.SOCIAL: Design and Evaluation of a Mobile Crisis App for Bidirectional Communication between Emergency Services and Citizen.
26th European Conference on Information Systems (ECIS 2018). Portsmouth, UK (23.06.2018-28.06.2018)
doi: 10.26083/tuprints-00020741
Conference or Workshop Item, Secondary publication, Publisher's Version
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Abstract
Emergencies threaten human lives and overall societal continuity, whether or not the crises and disasters are induced by nature, such as earthquakes, floods and hurricanes, or by human beings, such as accidents, terror attacks and uprisings. In such situations, not only do citizens demand information about the damage and safe behaviour, but emergency services also require high quality information to improve situational awareness. For this purpose, there are currently two kinds of apps available: General-purpose apps, such as Facebook Safety Check or Twitter Alerts, already integrate safety features. Specific crisis apps, such as KATWARN in Germany or FEMA in the US, provide information on how to behave before, during and after emergencies, and capabilities for reporting incidents or receiving disaster warnings. In this paper, we analyse authorities’ and citizens’ information demands and features of crisis apps. Moreover, we present the concept, implementation and evaluation of a crisis app for incident reporting and bidirectional communication between authorities and citizens. Using the app, citizens may (1) report incidents by providing a category, description, location and multimedia files and (2) receive broadcasts and responses from authorities. Finally, we outline features, requirements and contextual factors for incident reporting and bidirectional communication via mobile app.
| Item Type: | Conference or Workshop Item |
|---|---|
| Erschienen: | 2022 |
| Creators: | Kaufhold, Marc-André ; Rupp, Nicola ; Reuter, Christian ; Amelunxen, Christoph ; Cristaldi, Massimo |
| Type of entry: | Secondary publication |
| Title: | 112.SOCIAL: Design and Evaluation of a Mobile Crisis App for Bidirectional Communication between Emergency Services and Citizen |
| Language: | English |
| Date: | 2022 |
| Place of Publication: | Darmstadt |
| Year of primary publication: | 2018 |
| Publisher: | Association for Information Systems AIS |
| Book Title: | Proceedings of the European Conference on Information Systems (ECIS) 2018 |
| Collation: | 17 Seiten |
| Event Title: | 26th European Conference on Information Systems (ECIS 2018) |
| Event Location: | Portsmouth, UK |
| Event Dates: | 23.06.2018-28.06.2018 |
| DOI: | 10.26083/tuprints-00020741 |
| URL / URN: | https://tuprints.ulb.tu-darmstadt.de/20741 |
| Corresponding Links: | |
| Origin: | Secondary publication service |
| Abstract: | Emergencies threaten human lives and overall societal continuity, whether or not the crises and disasters are induced by nature, such as earthquakes, floods and hurricanes, or by human beings, such as accidents, terror attacks and uprisings. In such situations, not only do citizens demand information about the damage and safe behaviour, but emergency services also require high quality information to improve situational awareness. For this purpose, there are currently two kinds of apps available: General-purpose apps, such as Facebook Safety Check or Twitter Alerts, already integrate safety features. Specific crisis apps, such as KATWARN in Germany or FEMA in the US, provide information on how to behave before, during and after emergencies, and capabilities for reporting incidents or receiving disaster warnings. In this paper, we analyse authorities’ and citizens’ information demands and features of crisis apps. Moreover, we present the concept, implementation and evaluation of a crisis app for incident reporting and bidirectional communication between authorities and citizens. Using the app, citizens may (1) report incidents by providing a category, description, location and multimedia files and (2) receive broadcasts and responses from authorities. Finally, we outline features, requirements and contextual factors for incident reporting and bidirectional communication via mobile app. |
| Uncontrolled Keywords: | Crisis Management, Mobile Crisis Apps, Social Media, Bidirectional Communication |
| Status: | Publisher's Version |
| URN: | urn:nbn:de:tuda-tuprints-207419 |
| Classification DDC: | 000 Generalities, computers, information > 004 Computer science 300 Social sciences > 380 Commerce, communications, transportation |
| Divisions: | 20 Department of Computer Science 20 Department of Computer Science > Science and Technology for Peace and Security (PEASEC) Profile Areas Profile Areas > Cybersecurity (CYSEC) LOEWE LOEWE > LOEWE-Zentren LOEWE > LOEWE-Zentren > CRISP - Center for Research in Security and Privacy Zentrale Einrichtungen Zentrale Einrichtungen > Interdisziplinäre Arbeitsgruppe Naturwissenschaft, Technik und Sicherheit (IANUS) |
| Date Deposited: | 15 Dec 2022 15:36 |
| Last Modified: | 02 Jan 2023 09:11 |
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| Suche nach Titel in: | TUfind oder in Google |
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