Marky, Karola ; Ragozin, Kirill ; Chernyshov, George ; Matviienko, Andrii ; Schmitz, Martin ; Mühlhäuser, Max ; Eghtebas, Chloe ; Kunze, Kai (2022)
”Nah, It’s Just Annoying!” A Deep Dive into User Perceptions of Two-Factor Authentication.
In: ACM Transactions on Computer-Human Interaction (TOCHI), 29 (5)
doi: 10.1145/3503514
Article, Bibliographie
Abstract
Two-factor authentication (2FA) is a recommended or imposed authentication mechanism for valuable online assets. However, 2FA mechanisms usually exhibit user experience issues that create user friction and even lead to poor acceptance, hampering the wider spread of 2FA. In this paper, we investigate user perceptions of 2FA through in-depth interviews with 42 participants, revealing key requirements that are not well met today despite recently emerged 2FA solutions. First, we investigate past experiences with authentication mechanisms emphasizing problems and aspects that hamper good user experience. Second, we investigate the different authentication factors more closely. Our results reveal particularly interesting preferences regarding the authentication factor ”ownership” in terms of properties, physical realizations, and interaction. These findings suggest a path towards 2FA mechanisms with considerably better user experience, promising to improve the acceptance and hence, the proliferation of 2FA for the benefit of security in the digital world.
| Item Type: | Article |
|---|---|
| Erschienen: | 2022 |
| Creators: | Marky, Karola ; Ragozin, Kirill ; Chernyshov, George ; Matviienko, Andrii ; Schmitz, Martin ; Mühlhäuser, Max ; Eghtebas, Chloe ; Kunze, Kai |
| Type of entry: | Bibliographie |
| Title: | ”Nah, It’s Just Annoying!” A Deep Dive into User Perceptions of Two-Factor Authentication |
| Language: | English |
| Date: | 20 October 2022 |
| Place of Publication: | New York, NY, USA |
| Publisher: | ACM |
| Journal or Publication Title: | ACM Transactions on Computer-Human Interaction (TOCHI) |
| Volume of the journal: | 29 |
| Issue Number: | 5 |
| DOI: | 10.1145/3503514 |
| Abstract: | Two-factor authentication (2FA) is a recommended or imposed authentication mechanism for valuable online assets. However, 2FA mechanisms usually exhibit user experience issues that create user friction and even lead to poor acceptance, hampering the wider spread of 2FA. In this paper, we investigate user perceptions of 2FA through in-depth interviews with 42 participants, revealing key requirements that are not well met today despite recently emerged 2FA solutions. First, we investigate past experiences with authentication mechanisms emphasizing problems and aspects that hamper good user experience. Second, we investigate the different authentication factors more closely. Our results reveal particularly interesting preferences regarding the authentication factor ”ownership” in terms of properties, physical realizations, and interaction. These findings suggest a path towards 2FA mechanisms with considerably better user experience, promising to improve the acceptance and hence, the proliferation of 2FA for the benefit of security in the digital world. |
| Uncontrolled Keywords: | Usability, Human Factors, User Experience, Two-Factor Authentication |
| Additional Information: | Art.No.: 43 |
| Divisions: | 20 Department of Computer Science 20 Department of Computer Science > Telecooperation |
| Date Deposited: | 16 Nov 2022 12:27 |
| Last Modified: | 02 Feb 2023 16:03 |
| PPN: | 504278746 |
| Export: | |
| Suche nach Titel in: | TUfind oder in Google |
 |
Send an inquiry |
Options (only for editors)
 |
Show editorial Details |
Drucken
Impressum