Stock, Ruth Maria (2018)
Can Service Robots Hamper Customer Anger and Aggression After a Service Failure?
In: Proceedings of the International Conference on Information Systems 2018
Article, Bibliographie
| Item Type: | Article |
|---|---|
| Erschienen: | 2018 |
| Creators: | Stock, Ruth Maria |
| Type of entry: | Bibliographie |
| Title: | Can Service Robots Hamper Customer Anger and Aggression After a Service Failure? |
| Language: | English |
| Date: | 15 December 2018 |
| Journal or Publication Title: | Proceedings of the International Conference on Information Systems 2018 |
| Divisions: | 01 Department of Law and Economics 01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete 01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete > Department of Marketing & Human Resource Management |
| Date Deposited: | 15 Jan 2019 10:45 |
| Last Modified: | 15 Jan 2019 10:45 |
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