Kaufhold, Marc-André ; Reuter, Christian
eds.: Comes, Tina ; Bénaben, Frédérick ; Hanachi, Chihab ; Lauras, Matthieu (2017)
The Impact of Social Media for Emergency Services: A Case Study with the Fire Department Frankfurt.
14th International Conference on Information Systems for Crisis Response and Management ISCRAM. Albi, France (May 21-24, 2017)
Conference or Workshop Item, Bibliographie
Abstract
The use of social media is not only part of everyday life but also of crises and emergencies. Many studies focus on the concrete use of social media during a specific emergency, but the prevalence of social media, data access and published research studies allows the examination in a broader and more integrated manner. This work-in-progress paper presents the results of a case study with the Fire Department Frankfurt, which is one of the biggest and most modern fire departments in Germany. The findings relate to social media technologies, organizational structure and roles, information validation, staff skills and resources, and the importance of volunteer communities. In the next step, the results will be integrated into the frame of a comparative case study with the overall aim of examining the impact of social media on how emergency services respond and react in an emergency.
| Item Type: | Conference or Workshop Item |
|---|---|
| Erschienen: | 2017 |
| Editors: | Comes, Tina ; Bénaben, Frédérick ; Hanachi, Chihab ; Lauras, Matthieu |
| Creators: | Kaufhold, Marc-André ; Reuter, Christian |
| Type of entry: | Bibliographie |
| Title: | The Impact of Social Media for Emergency Services: A Case Study with the Fire Department Frankfurt |
| Language: | English |
| Date: | 2017 |
| Publisher: | ISCRAM |
| Book Title: | Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management; ISCRAM 2017 Agility is coming : mines Albi |
| Event Title: | 14th International Conference on Information Systems for Crisis Response and Management ISCRAM |
| Event Location: | Albi, France |
| Event Dates: | May 21-24, 2017 |
| URL / URN: | http://idl.iscram.org/files/marc-andrekaufhold/2017/2048_Mar... |
| Abstract: | The use of social media is not only part of everyday life but also of crises and emergencies. Many studies focus on the concrete use of social media during a specific emergency, but the prevalence of social media, data access and published research studies allows the examination in a broader and more integrated manner. This work-in-progress paper presents the results of a case study with the Fire Department Frankfurt, which is one of the biggest and most modern fire departments in Germany. The findings relate to social media technologies, organizational structure and roles, information validation, staff skills and resources, and the importance of volunteer communities. In the next step, the results will be integrated into the frame of a comparative case study with the overall aim of examining the impact of social media on how emergency services respond and react in an emergency. |
| Uncontrolled Keywords: | CSCW,EmerGent,HCI,KontiKat,SMO |
| Divisions: | 20 Department of Computer Science 20 Department of Computer Science > Science and Technology for Peace and Security (PEASEC) Profile Areas Profile Areas > Cybersecurity (CYSEC) LOEWE LOEWE > LOEWE-Zentren LOEWE > LOEWE-Zentren > CRISP - Center for Research in Security and Privacy Zentrale Einrichtungen Zentrale Einrichtungen > Interdisziplinäre Arbeitsgruppe Naturwissenschaft, Technik und Sicherheit (IANUS) |
| Date Deposited: | 22 Oct 2018 09:44 |
| Last Modified: | 25 Oct 2021 10:34 |
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