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Stock, Ruth and de Jong, Ad and Zacharias, Nicolas (2017):
Frontline Employees’ Innovative Service Behavior as Key to Customer Loyalty: Insights into FLEs’ Resource Gain Spiral.
In: Journal of Product Innovation Management, pp. 223-245, 34, (2), [Article]

This list was generated on Sat Jul 20 02:11:27 2019 CEST.