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Employees' sensitive information disclosure behavior in enterprise information systems

Träutlein, Sarah (2017):
Employees' sensitive information disclosure behavior in enterprise information systems.
Darmstadt, Technische Universität, [Online-Edition: http://tuprints.ulb.tu-darmstadt.de/6935],
[Ph.D. Thesis]

Abstract

The dissertation "Employees' Sensitive Information Disclosure Behavior in Enterprise Information Systems" examined the willingness of employees to disclose private and personal information in enterprise software.

More and more, social intranets, smartphone apps, HR analysis tools, or personal feedback systems are being introduced in companies to enable employees to be more efficient in their workplaces and better understand their behavior, especially their needs. The dissertation shows that the introduction of such enterprise software not only leads to an increase in work performance and a more comprehensive view of one's own working behaviour, but can also have the opposite effect. For example, employees feel that the data could be misused against them. Referring back to the results, the work specifically discusses this "perceived information-based vulnerability" of employees. Furthermore, the dissertation examines the resulting willingness to disclose sensitive information or to develop strategies of resistance against the system. Based on the findings, recommendations for a successful implementation of enterprise software could be derived.

Item Type: Ph.D. Thesis
Erschienen: 2017
Creators: Träutlein, Sarah
Title: Employees' sensitive information disclosure behavior in enterprise information systems
Language: English
Abstract:

The dissertation "Employees' Sensitive Information Disclosure Behavior in Enterprise Information Systems" examined the willingness of employees to disclose private and personal information in enterprise software.

More and more, social intranets, smartphone apps, HR analysis tools, or personal feedback systems are being introduced in companies to enable employees to be more efficient in their workplaces and better understand their behavior, especially their needs. The dissertation shows that the introduction of such enterprise software not only leads to an increase in work performance and a more comprehensive view of one's own working behaviour, but can also have the opposite effect. For example, employees feel that the data could be misused against them. Referring back to the results, the work specifically discusses this "perceived information-based vulnerability" of employees. Furthermore, the dissertation examines the resulting willingness to disclose sensitive information or to develop strategies of resistance against the system. Based on the findings, recommendations for a successful implementation of enterprise software could be derived.

Place of Publication: Darmstadt
Divisions: 01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete > Information Systems
01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete
01 Department of Law and Economics
Date Deposited: 17 Dec 2017 20:55
Official URL: http://tuprints.ulb.tu-darmstadt.de/6935
URN: urn:nbn:de:tuda-tuprints-69355
Referees: Buxmann, Prof. Dr. Peter and Benlian, Prof. Dr. Alexander
Refereed / Verteidigung / mdl. Prüfung: 10 October 2017
Alternative Abstract:
Alternative abstract Language
In der Dissertation “Employees‘ Sensitive Information Disclosure Behavior in Enterprise Information Systems” wurde die Bereitschaft von Mitarbeitern untersucht, private und persönliche Informationen in Unternehmenssoftware preiszugeben. Mehr und mehr werden soziale Intranetzwerke, Smartphone Apps, HR Analysetools, oder Personal-Feedbacksysteme, in Unternehmen eingeführt, um Mitarbeitern zu ermöglichen an ihrem Arbeitsplatz effizienter zu sein und ihr Verhalten, insbesondere ihre Bedürfnisse besser zu verstehen. Die Arbeit zeigt auf, dass die Einführung solcher Unternehmenssoftware nicht nur zu einer Steigerung der Arbeitsleistung und einer umfassenderen Betrachtung des eigenen Arbeitsverhaltens führt, sondern auch einen gegenteiligen Effekt erzielen kann. Etwa, dass die Arbeitnehmer das Gefühl haben, die Daten könnten missbräuchlich gegen sie verwendet werden. Rückbeziehend auf die Ergebnisse diskutiert die Arbeit konkret diese „Perceived Information-Based Vulnerability“ (PIBV) der Mitarbeiter. Ferner untersucht die Dissertation die daraus resultierende Bereitschaft sensitive Informationen preiszugeben oder gegenüber dem System Strategien des Widerstandes zu entwickeln. Aus den Erkenntnissen konnten darüber hinaus Empfehlungen für eine erfolgreiche Implementierung von Unternehmenssoftware abgeleitet werden.German
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