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Contextualized Web Warnings, and How They Cause Distrust

Bartsch, Steffen ; Volkamer, Melanie ; Theuerling, Heike ; Karayumak, Fatih
Huth, Michael (ed.) :

Contextualized Web Warnings, and How They Cause Distrust.
In: TRUST 2013, 17. - 19. Juni 2013, London, UK.
[ Konferenzveröffentlichung] , (2013)

Kurzbeschreibung (Abstract)

Current warnings inWeb browsers are difficult to understandfor lay users. We address this problem through more concrete warningcontent by contextualizing the warning – for example, taking the user’s current intention into account in order to name concrete consequences. To explore the practical value of contextualization and potential obstacles, we conduct a behavioral study with 36 participants who we either confront with contextualized or with standard warning content while they solve Web browsing tasks. We also collect exploratory data in a posterior card-sorting exercise and interview. We deduce a higher understanding of the risks of proceeding from the exploratory data. Moreover, we identify conflicting effects from contextualization, including distrust in the content, and formulate recommendations for effective contextualized warning content.

Typ des Eintrags: Konferenzveröffentlichung ( nicht bekannt)
Erschienen: 2013
Herausgeber: Huth, Michael
Autor(en): Bartsch, Steffen ; Volkamer, Melanie ; Theuerling, Heike ; Karayumak, Fatih
Titel: Contextualized Web Warnings, and How They Cause Distrust
Sprache: Englisch
Kurzbeschreibung (Abstract):

Current warnings inWeb browsers are difficult to understandfor lay users. We address this problem through more concrete warningcontent by contextualizing the warning – for example, taking the user’s current intention into account in order to name concrete consequences. To explore the practical value of contextualization and potential obstacles, we conduct a behavioral study with 36 participants who we either confront with contextualized or with standard warning content while they solve Web browsing tasks. We also collect exploratory data in a posterior card-sorting exercise and interview. We deduce a higher understanding of the risks of proceeding from the exploratory data. Moreover, we identify conflicting effects from contextualization, including distrust in the content, and formulate recommendations for effective contextualized warning content.

Fachbereich(e)/-gebiet(e): 16 Fachbereich Maschinenbau
16 Fachbereich Maschinenbau > Institut für Arbeitswissenschaft (IAD)
Veranstaltungstitel: TRUST 2013
Veranstaltungsort: London, UK
Veranstaltungsdatum: 17. - 19. Juni 2013
Hinterlegungsdatum: 19 Feb 2015 11:01
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