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Contextualized Web warnings, and how they cause distrust

Bartsch, Steffen and Volkamer, Melanie and Theuerling, Heike and Karayumak, Fatih
Huth, Michael (ed.) (2013):
Contextualized Web warnings, and how they cause distrust.
In: Trust and Trustworthy Computing (TRUST 2013), Springer, In: TRUST 2013, London, UK, 17. - 19. Juni 2013, [Conference or Workshop Item]

Abstract

Current warnings in Web browsers are difficult to understand for lay users. We address this problem through more concrete warning content by contextualizing the warning – for example, taking the user’s current intention into account in order to name concrete consequences. To explore the practical value of contextualization and potential obstacles, we conduct a behavioral study with 36 participants who we either confront with contextualized or with standard warning content while they solve Web browsing tasks. We also collect exploratory data in a posterior card-sorting exercise and interview. We deduce a higher understanding of the risks of proceeding from the exploratory data. Moreover, we identify conflicting effects from contextualization, including distrust in the content, and formulate recommendations for effective contextualized warning content.

Item Type: Conference or Workshop Item
Erschienen: 2013
Editors: Huth, Michael
Creators: Bartsch, Steffen and Volkamer, Melanie and Theuerling, Heike and Karayumak, Fatih
Title: Contextualized Web warnings, and how they cause distrust
Language: English
Abstract:

Current warnings in Web browsers are difficult to understand for lay users. We address this problem through more concrete warning content by contextualizing the warning – for example, taking the user’s current intention into account in order to name concrete consequences. To explore the practical value of contextualization and potential obstacles, we conduct a behavioral study with 36 participants who we either confront with contextualized or with standard warning content while they solve Web browsing tasks. We also collect exploratory data in a posterior card-sorting exercise and interview. We deduce a higher understanding of the risks of proceeding from the exploratory data. Moreover, we identify conflicting effects from contextualization, including distrust in the content, and formulate recommendations for effective contextualized warning content.

Title of Book: Trust and Trustworthy Computing (TRUST 2013)
Publisher: Springer
Uncontrolled Keywords: Security, Usability and Society;Secure Data
Divisions: 16 Department of Mechanical Engineering
16 Department of Mechanical Engineering > Ergonomics (IAD)
20 Department of Computer Science
20 Department of Computer Science > Theoretical Computer Science - Cryptography and Computer Algebra
20 Department of Computer Science > SECUSO - Security, Usability and Society
Profile Areas
Profile Areas > Cybersecurity (CYSEC)
LOEWE
LOEWE > LOEWE-Zentren
LOEWE > LOEWE-Zentren > CASED – Center for Advanced Security Research Darmstadt
Event Title: TRUST 2013
Event Location: London, UK
Event Dates: 17. - 19. Juni 2013
Date Deposited: 19 Feb 2015 11:01
Identification Number: TUD-CS-2013-0083
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