Pfeiffer, Thomas ; Kauer, Michaela ; Röth, Julia
Hrsg.: Plödereder, E. ; Grunske, L. ; Schneider, E. (2014)
“A Bank Would Never Write That!” -
A Qualitative Study on E-Mail Trust Decisions.
INFORMATIK 2014 Big Data – Komplexität meistern. Stuttgart (22. – 26. September 2014)
Konferenzveröffentlichung, Erstveröffentlichung
Kurzbeschreibung (Abstract)
In order to communicate the risk of fraudulent e-mails to users properly, it is important to know which aspects they focus on when evaluating the trustworthiness of an e-mail. To that end, a study was conducted to test predictions derived from a decision model by asking participants how they would react to each of eight e-mails and why. The study confirms results from previous research showing that content as well as visual and linguistic aspects, but also technical aspects such as sender address and link URL are considered by recipients. It also adds new findings like the fact that through experience and education, users form rules such as “A bank will never ask you for account details via e-mail” or the fact that attachments in HTML format or implausible sending times raise suspicions in users. These findings can be used to inform the design of anti-fraud education and user interfaces of e-mail clients.
| Typ des Eintrags: | Konferenzveröffentlichung |
|---|---|
| Erschienen: | 2014 |
| Herausgeber: | Plödereder, E. ; Grunske, L. ; Schneider, E. |
| Autor(en): | Pfeiffer, Thomas ; Kauer, Michaela ; Röth, Julia |
| Art des Eintrags: | Erstveröffentlichung |
| Titel: | “A Bank Would Never Write That!” - A Qualitative Study on E-Mail Trust Decisions |
| Sprache: | Englisch |
| Publikationsjahr: | September 2014 |
| Ort: | Bonn |
| Buchtitel: | INFORMATIK 2014 |
| Reihe: | GI-Edition Lecture Notes in Informatics |
| Band einer Reihe: | 232 |
| Veranstaltungstitel: | INFORMATIK 2014 Big Data – Komplexität meistern |
| Veranstaltungsort: | Stuttgart |
| Veranstaltungsdatum: | 22. – 26. September 2014 |
| URL / URN: | http://tuprints.ulb.tu-darmstadt.de/4161 |
| Kurzbeschreibung (Abstract): | In order to communicate the risk of fraudulent e-mails to users properly, it is important to know which aspects they focus on when evaluating the trustworthiness of an e-mail. To that end, a study was conducted to test predictions derived from a decision model by asking participants how they would react to each of eight e-mails and why. The study confirms results from previous research showing that content as well as visual and linguistic aspects, but also technical aspects such as sender address and link URL are considered by recipients. It also adds new findings like the fact that through experience and education, users form rules such as “A bank will never ask you for account details via e-mail” or the fact that attachments in HTML format or implausible sending times raise suspicions in users. These findings can be used to inform the design of anti-fraud education and user interfaces of e-mail clients. |
| Freie Schlagworte: | e-mail, phishing, social engineering, eye-tracking, interview |
| URN: | urn:nbn:de:tuda-tuprints-41613 |
| Sachgruppe der Dewey Dezimalklassifikatin (DDC): | 000 Allgemeines, Informatik, Informationswissenschaft > 004 Informatik 100 Philosophie und Psychologie > 150 Psychologie |
| Fachbereich(e)/-gebiet(e): | 16 Fachbereich Maschinenbau 16 Fachbereich Maschinenbau > Institut für Arbeitswissenschaft (IAD) |
| Hinterlegungsdatum: | 09 Nov 2014 20:55 |
| Letzte Änderung: | 28 Jun 2018 11:49 |
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