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“A Bank Would Never Write That!” - A Qualitative Study on E-Mail Trust Decisions

Pfeiffer, Thomas ; Kauer, Michaela ; Röth, Julia
Plödereder, E. ; Grunske, L. ; Schneider, E. (eds.) :

“A Bank Would Never Write That!” - A Qualitative Study on E-Mail Trust Decisions.
[Online-Edition: http://tuprints.ulb.tu-darmstadt.de/4161]
In: INFORMATIK 2014 Big Data – Komplexität meistern, 22. – 26. September 2014, Stuttgart. In: GI-Edition Lecture Notes in Informatics , 232 . Bonn
[Konferenz- oder Workshop-Beitrag], (2014)

Offizielle URL: http://tuprints.ulb.tu-darmstadt.de/4161

Kurzbeschreibung (Abstract)

In order to communicate the risk of fraudulent e-mails to users properly, it is important to know which aspects they focus on when evaluating the trustworthiness of an e-mail. To that end, a study was conducted to test predictions derived from a decision model by asking participants how they would react to each of eight e-mails and why. The study confirms results from previous research showing that content as well as visual and linguistic aspects, but also technical aspects such as sender address and link URL are considered by recipients. It also adds new findings like the fact that through experience and education, users form rules such as “A bank will never ask you for account details via e-mail” or the fact that attachments in HTML format or implausible sending times raise suspicions in users. These findings can be used to inform the design of anti-fraud education and user interfaces of e-mail clients.

Typ des Eintrags: Konferenz- oder Workshop-Beitrag (Keine Angabe)
Erschienen: 2014
Herausgeber: Plödereder, E. ; Grunske, L. ; Schneider, E.
Autor(en): Pfeiffer, Thomas ; Kauer, Michaela ; Röth, Julia
Titel: “A Bank Would Never Write That!” - A Qualitative Study on E-Mail Trust Decisions
Sprache: Englisch
Kurzbeschreibung (Abstract):

In order to communicate the risk of fraudulent e-mails to users properly, it is important to know which aspects they focus on when evaluating the trustworthiness of an e-mail. To that end, a study was conducted to test predictions derived from a decision model by asking participants how they would react to each of eight e-mails and why. The study confirms results from previous research showing that content as well as visual and linguistic aspects, but also technical aspects such as sender address and link URL are considered by recipients. It also adds new findings like the fact that through experience and education, users form rules such as “A bank will never ask you for account details via e-mail” or the fact that attachments in HTML format or implausible sending times raise suspicions in users. These findings can be used to inform the design of anti-fraud education and user interfaces of e-mail clients.

Buchtitel: INFORMATIK 2014
Reihe: GI-Edition Lecture Notes in Informatics
Band: 232
Ort: Bonn
Freie Schlagworte: e-mail, phishing, social engineering, eye-tracking, interview
Fachbereich(e)/-gebiet(e): 16 Fachbereich Maschinenbau
16 Fachbereich Maschinenbau > Institut für Arbeitswissenschaft (IAD)
Veranstaltungstitel: INFORMATIK 2014 Big Data – Komplexität meistern
Veranstaltungsort: Stuttgart
Veranstaltungsdatum: 22. – 26. September 2014
Hinterlegungsdatum: 09 Nov 2014 20:55
Offizielle URL: http://tuprints.ulb.tu-darmstadt.de/4161
URN: urn:nbn:de:tuda-tuprints-41613
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