Pfeiffer, Thomas and Kauer, Michaela and Röth, Julia Plödereder, E. and Grunske, L. and Schneider, E. (eds.) (2014):
“A Bank Would Never Write That!” -
A Qualitative Study on E-Mail Trust Decisions.
232In: GI-Edition Lecture Notes in Informatics, In: INFORMATIK 2014, Bonn, In: INFORMATIK 2014 Big Data – Komplexität meistern, Stuttgart, 22. – 26. September 2014, pp. 2093-2104, [Online-Edition: http://tuprints.ulb.tu-darmstadt.de/4161],
[Conference or Workshop Item]
Abstract
In order to communicate the risk of fraudulent e-mails to users properly, it is important to know which aspects they focus on when evaluating the trustworthiness of an e-mail. To that end, a study was conducted to test predictions derived from a decision model by asking participants how they would react to each of eight e-mails and why. The study confirms results from previous research showing that content as well as visual and linguistic aspects, but also technical aspects such as sender address and link URL are considered by recipients. It also adds new findings like the fact that through experience and education, users form rules such as “A bank will never ask you for account details via e-mail” or the fact that attachments in HTML format or implausible sending times raise suspicions in users. These findings can be used to inform the design of anti-fraud education and user interfaces of e-mail clients.
| Item Type: | Conference or Workshop Item |
|---|---|
| Erschienen: | 2014 |
| Editors: | Plödereder, E. and Grunske, L. and Schneider, E. |
| Creators: | Pfeiffer, Thomas and Kauer, Michaela and Röth, Julia |
| Title: | “A Bank Would Never Write That!” - A Qualitative Study on E-Mail Trust Decisions |
| Language: | English |
| Abstract: | In order to communicate the risk of fraudulent e-mails to users properly, it is important to know which aspects they focus on when evaluating the trustworthiness of an e-mail. To that end, a study was conducted to test predictions derived from a decision model by asking participants how they would react to each of eight e-mails and why. The study confirms results from previous research showing that content as well as visual and linguistic aspects, but also technical aspects such as sender address and link URL are considered by recipients. It also adds new findings like the fact that through experience and education, users form rules such as “A bank will never ask you for account details via e-mail” or the fact that attachments in HTML format or implausible sending times raise suspicions in users. These findings can be used to inform the design of anti-fraud education and user interfaces of e-mail clients. |
| Title of Book: | INFORMATIK 2014 |
| Series Name: | GI-Edition Lecture Notes in Informatics |
| Volume: | 232 |
| Place of Publication: | Bonn |
| Uncontrolled Keywords: | e-mail, phishing, social engineering, eye-tracking, interview |
| Divisions: | 16 Department of Mechanical Engineering 16 Department of Mechanical Engineering > Ergonomics (IAD) |
| Event Title: | INFORMATIK 2014 Big Data – Komplexität meistern |
| Event Location: | Stuttgart |
| Event Dates: | 22. – 26. September 2014 |
| Date Deposited: | 09 Nov 2014 20:55 |
| Official URL: | http://tuprints.ulb.tu-darmstadt.de/4161 |
| URN: | urn:nbn:de:tuda-tuprints-41613 |
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