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Perceptual Differences and Conflict in Packaged Software Acquisition: Results from a Multi-perspective Framing Analysis

Harnisch, Stefan and Kaiser, Jasmin and Buxmann, Peter (2014):
Perceptual Differences and Conflict in Packaged Software Acquisition: Results from a Multi-perspective Framing Analysis.
In: 47th Hawaii International Conference on System Sciences, Waikoloa, Hawaii, USA, January 6-9, 2014, [Conference or Workshop Item]

Abstract

Packaged software has gained importance across organizations. While literature has studied the adoption and implementation of packaged software extensively, research on software acquisition has been limited. Software acquisition projects are complex endeavors during which multiple stakeholders interact. With this study, we strive to illustrate the crucial aspects in software acquisition decisions from the perspectives of IT, business, and procurement. Therefore, we conducted a multiple case study with 19 experts, applying technological frames of reference as a focusing lens. We find evidence for distinct technological frames across departments, which often results in conflicts among the involved parties. Our findings however indicate that emerging conflicts and perceptual differences are resolved during the acquisition process. Thereby, mutual understanding can be achieved which facilitates decision-making by taking into account all participants’ viewpoints. Our results allow for an extension of technological frames of reference theory and support decision makers in optimizing their software acquisition decisions.

Item Type: Conference or Workshop Item
Erschienen: 2014
Creators: Harnisch, Stefan and Kaiser, Jasmin and Buxmann, Peter
Title: Perceptual Differences and Conflict in Packaged Software Acquisition: Results from a Multi-perspective Framing Analysis
Language: English
Abstract:

Packaged software has gained importance across organizations. While literature has studied the adoption and implementation of packaged software extensively, research on software acquisition has been limited. Software acquisition projects are complex endeavors during which multiple stakeholders interact. With this study, we strive to illustrate the crucial aspects in software acquisition decisions from the perspectives of IT, business, and procurement. Therefore, we conducted a multiple case study with 19 experts, applying technological frames of reference as a focusing lens. We find evidence for distinct technological frames across departments, which often results in conflicts among the involved parties. Our findings however indicate that emerging conflicts and perceptual differences are resolved during the acquisition process. Thereby, mutual understanding can be achieved which facilitates decision-making by taking into account all participants’ viewpoints. Our results allow for an extension of technological frames of reference theory and support decision makers in optimizing their software acquisition decisions.

Divisions: 01 Department of Law and Economics
01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete
01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete > Information Systems
Event Title: 47th Hawaii International Conference on System Sciences
Event Location: Waikoloa, Hawaii, USA
Event Dates: January 6-9, 2014
Date Deposited: 04 Oct 2013 06:45
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