TU Darmstadt / ULB / TUbiblio

Technological Frames of Reference in Software Acquisition Decisions: Results of a Multiple Case Study

Harnisch, Stefan and Kaiser, Jasmin and Buxmann, Peter (2013):
Technological Frames of Reference in Software Acquisition Decisions: Results of a Multiple Case Study.
In: Thirty Fourth International Conference on Information Systems (ICIS), Milan, Italy, December 15-18, 2013, [Conference or Workshop Item]

Abstract

Packaged software has gained importance across organizations. While literature has studied the adoption and implementation of packaged software extensively, research on software acquisition has been limited. Especially, scholars have called for more research from a sociological point of view. Software acquisition projects are complex endeavors during which multiple stakeholders and perspectives interact. With this study, we strive to illustrate social interactions in software acquisition decisions through the theoretical lens of technological frames of reference. We conducted a multiple case study with 15 experts from IT, business, and procurement. We find evidence for distinct technological frames across departments that are combined during the software acquisition process, ultimately resulting in common understanding and consensus. Furthermore, we identify eight salient framing effects that facilitate this dynamic alignment of frames. Our results allow for an extension of technological frames of reference theory and support decision makers in optimizing their software acquisition decisions and processes.

Item Type: Conference or Workshop Item
Erschienen: 2013
Creators: Harnisch, Stefan and Kaiser, Jasmin and Buxmann, Peter
Title: Technological Frames of Reference in Software Acquisition Decisions: Results of a Multiple Case Study
Language: English
Abstract:

Packaged software has gained importance across organizations. While literature has studied the adoption and implementation of packaged software extensively, research on software acquisition has been limited. Especially, scholars have called for more research from a sociological point of view. Software acquisition projects are complex endeavors during which multiple stakeholders and perspectives interact. With this study, we strive to illustrate social interactions in software acquisition decisions through the theoretical lens of technological frames of reference. We conducted a multiple case study with 15 experts from IT, business, and procurement. We find evidence for distinct technological frames across departments that are combined during the software acquisition process, ultimately resulting in common understanding and consensus. Furthermore, we identify eight salient framing effects that facilitate this dynamic alignment of frames. Our results allow for an extension of technological frames of reference theory and support decision makers in optimizing their software acquisition decisions and processes.

Uncontrolled Keywords: Software acquisition, social interactions, packaged software, technological frames of reference, multiple case study
Divisions: 01 Department of Law and Economics
01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete
01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete > Information Systems
Event Title: Thirty Fourth International Conference on Information Systems (ICIS)
Event Location: Milan, Italy
Event Dates: December 15-18, 2013
Date Deposited: 04 Oct 2013 06:45
Export:

Optionen (nur für Redakteure)

View Item View Item