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Integrating E-Commerce and Social Engineering Perspectives on Trust in Online Communication

Pfeiffer, Thomas and Kauer, Michaela and Bruder, Ralph (2012):
Integrating E-Commerce and Social Engineering Perspectives on Trust in Online Communication.
In: Workshop „User-centered Trust in Interactive Systems“ at NordiCHI 2012, Copenhagen, Denmark, 14.10.2012, [Online-Edition: http://tuprints.ulb.tu-darmstadt.de/3249/],
[Conference or Workshop Item]

Abstract

Currently, interpersonal trust in computer-mediated communication is a research topic for e-commerce as well as usable security researchers. While the e-commerce researchers focus on gaining warranted trust, usable security researchers focus on preventing misplaced trust, in order to protect users from social engineering attacks. In this paper an approach to integrate findings and theories from both fields is proposed in order to create a complete model for predicting trust in electronic messages or websites, whether they are authentic or not.

Item Type: Conference or Workshop Item
Erschienen: 2012
Creators: Pfeiffer, Thomas and Kauer, Michaela and Bruder, Ralph
Title: Integrating E-Commerce and Social Engineering Perspectives on Trust in Online Communication
Language: English
Abstract:

Currently, interpersonal trust in computer-mediated communication is a research topic for e-commerce as well as usable security researchers. While the e-commerce researchers focus on gaining warranted trust, usable security researchers focus on preventing misplaced trust, in order to protect users from social engineering attacks. In this paper an approach to integrate findings and theories from both fields is proposed in order to create a complete model for predicting trust in electronic messages or websites, whether they are authentic or not.

Uncontrolled Keywords: Trust, decision-making, e-commerce, usable security, social engineering, phishing, email
Divisions: 16 Department of Mechanical Engineering
16 Department of Mechanical Engineering > Ergonomics (IAD)
03 Department of Human Sciences
03 Department of Human Sciences > Institute for Psychology
Event Title: Workshop „User-centered Trust in Interactive Systems“ at NordiCHI 2012
Event Location: Copenhagen, Denmark
Event Dates: 14.10.2012
Date Deposited: 18 Mar 2013 16:27
Official URL: http://tuprints.ulb.tu-darmstadt.de/3249/
URN: urn:nbn:de:tuda-tuprints-32495
License: Creative Commons: Attribution 3.0
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