Benlian, Alexander and Koufaris, M. and Hess, Thomas (2011):
Service quality in Software-As-A-Service: Developing the SaaS-QUAL measure and examining its role in usage continuance.
In: Journal of Management Information Systems, 28 (3), pp. 85-126. [Article]
This is the latest version of this item.
Item Type: | Article |
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Erschienen: | 2011 |
Creators: | Benlian, Alexander and Koufaris, M. and Hess, Thomas |
Title: | Service quality in Software-As-A-Service: Developing the SaaS-QUAL measure and examining its role in usage continuance |
Language: | English |
Journal or Publication Title: | Journal of Management Information Systems |
Journal volume: | 28 |
Number: | 3 |
Divisions: | 01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete > Fachgebiet Information Systems & E-Services 01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete 01 Department of Law and Economics |
Date Deposited: | 31 May 2012 12:15 |
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Service quality in Software-As-A-Service: Developing the SaaS-QUAL measure and examining its role in usage continuance. (deposited 24 May 2012 13:12)
- Service quality in Software-As-A-Service: Developing the SaaS-QUAL measure and examining its role in usage continuance. (deposited 31 May 2012 12:15) [Currently Displayed]
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