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Service quality in Software-As-A-Service: Developing the SaaS-QUAL measure and examining its role in usage continuance

Benlian, Alexander and Koufaris, M. and Hess, Thomas (2011):
Service quality in Software-As-A-Service: Developing the SaaS-QUAL measure and examining its role in usage continuance.
In: Journal of Management Information Systems, 28 (3), pp. 85-126, [Article]

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Item Type: Article
Erschienen: 2011
Creators: Benlian, Alexander and Koufaris, M. and Hess, Thomas
Title: Service quality in Software-As-A-Service: Developing the SaaS-QUAL measure and examining its role in usage continuance
Language: English
Journal or Publication Title: Journal of Management Information Systems
Volume: 28
Number: 3
Divisions: 01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete > Fachgebiet Information Systems & E-Services
01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete
01 Department of Law and Economics
Date Deposited: 31 May 2012 12:15
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