Benlian, Alexander and Koufaris, M. and Hess, Thomas (2011):
Service quality in Software-As-A-Service: Developing the SaaS-QUAL measure and examining its role in usage continuance.
In: Journal of Management Information Systems, pp. 85-126, 28, (3), [Article]
This is the latest version of this item.
| Item Type: | Article |
|---|---|
| Erschienen: | 2011 |
| Creators: | Benlian, Alexander and Koufaris, M. and Hess, Thomas |
| Title: | Service quality in Software-As-A-Service: Developing the SaaS-QUAL measure and examining its role in usage continuance |
| Language: | English |
| Journal or Publication Title: | Journal of Management Information Systems |
| Volume: | 28 |
| Number: | 3 |
| Divisions: | 01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete > Fachgebiet Information Systems & E-Services 01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete 01 Department of Law and Economics |
| Date Deposited: | 31 May 2012 12:15 |
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Service quality in Software-As-A-Service: Developing the SaaS-QUAL measure and examining its role in usage continuance. (deposited 24 May 2012 13:12)
- Service quality in Software-As-A-Service: Developing the SaaS-QUAL measure and examining its role in usage continuance. (deposited 31 May 2012 12:15) [Currently Displayed]
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