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Managing paradoxes in bi‐modal information technology functions: A multi‐case study

Toutaoui, Jonas ; Benlian, Alexander ; Hess, Thomas (2022)
Managing paradoxes in bi‐modal information technology functions: A multi‐case study.
In: Information Systems Journal, 2022, 32 (6)
doi: 10.26083/tuprints-00022895
Artikel, Zweitveröffentlichung, Verlagsversion

Kurzbeschreibung (Abstract)

Leveraging digital technologies is a major concern for companies and has significant implications for their information technology (IT) functions. In many cases, a bi‐modal IT function is established: a ‘traditional IT’ mode focusing on the stability and exploitation of existing IT resources and an ‘agile IT’ mode focusing on exploring new technologies. Whereas previous research has predominantly taken an organisational‐level view of bi‐modal IT by treating it as a single, aggregated entity, we provide a micro‐foundations perspective on the intricate and paradoxical interrelationships between the two IT modes. Based on a multi‐case study with companies from different industries and of varying sizes, we uncover nine core tensions between traditional IT and agile IT as manifestations of five underlying paradoxes. We also identify corresponding management practices to address these tensions and paradoxes. Our study contributes to Information Systems research by disaggregating bi‐modal IT and capturing the tensions and their underlying paradoxes at the organisational and individual levels that bi‐modal IT entails. By highlighting the intricate interdependencies between the traditional and agile IT modes, we show that bi‐modal IT can be messier and more contested than previously anticipated. For practitioners, our study offers an overview of paradoxes and tensions that may arise in bi‐modal IT settings and provides suggestions on how to manage them.

Typ des Eintrags: Artikel
Erschienen: 2022
Autor(en): Toutaoui, Jonas ; Benlian, Alexander ; Hess, Thomas
Art des Eintrags: Zweitveröffentlichung
Titel: Managing paradoxes in bi‐modal information technology functions: A multi‐case study
Sprache: Englisch
Publikationsjahr: 2022
Ort: Darmstadt
Publikationsdatum der Erstveröffentlichung: 2022
Verlag: John Wiley & Sons
Titel der Zeitschrift, Zeitung oder Schriftenreihe: Information Systems Journal
Jahrgang/Volume einer Zeitschrift: 32
(Heft-)Nummer: 6
DOI: 10.26083/tuprints-00022895
URL / URN: https://tuprints.ulb.tu-darmstadt.de/22895
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Herkunft: Zweitveröffentlichung DeepGreen
Kurzbeschreibung (Abstract):

Leveraging digital technologies is a major concern for companies and has significant implications for their information technology (IT) functions. In many cases, a bi‐modal IT function is established: a ‘traditional IT’ mode focusing on the stability and exploitation of existing IT resources and an ‘agile IT’ mode focusing on exploring new technologies. Whereas previous research has predominantly taken an organisational‐level view of bi‐modal IT by treating it as a single, aggregated entity, we provide a micro‐foundations perspective on the intricate and paradoxical interrelationships between the two IT modes. Based on a multi‐case study with companies from different industries and of varying sizes, we uncover nine core tensions between traditional IT and agile IT as manifestations of five underlying paradoxes. We also identify corresponding management practices to address these tensions and paradoxes. Our study contributes to Information Systems research by disaggregating bi‐modal IT and capturing the tensions and their underlying paradoxes at the organisational and individual levels that bi‐modal IT entails. By highlighting the intricate interdependencies between the traditional and agile IT modes, we show that bi‐modal IT can be messier and more contested than previously anticipated. For practitioners, our study offers an overview of paradoxes and tensions that may arise in bi‐modal IT settings and provides suggestions on how to manage them.

Freie Schlagworte: agile IT, bi‐modal IT, case study, IT ambidexterity, paradox, tension
Status: Verlagsversion
URN: urn:nbn:de:tuda-tuprints-228953
Sachgruppe der Dewey Dezimalklassifikatin (DDC): 600 Technik, Medizin, angewandte Wissenschaften > 620 Ingenieurwissenschaften und Maschinenbau
600 Technik, Medizin, angewandte Wissenschaften > 650 Management
Fachbereich(e)/-gebiet(e): 01 Fachbereich Rechts- und Wirtschaftswissenschaften
01 Fachbereich Rechts- und Wirtschaftswissenschaften > Betriebswirtschaftliche Fachgebiete
01 Fachbereich Rechts- und Wirtschaftswissenschaften > Betriebswirtschaftliche Fachgebiete > Fachgebiet Information Systems & E-Services
Hinterlegungsdatum: 23 Dez 2022 13:30
Letzte Änderung: 05 Jan 2023 12:09
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