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Emergency Service Staff and Social Media – A Comparative Empirical Study of the Perception by Emergency Services Members in Europe in 2014 and 2017

Reuter, Christian and Kaufhold, Marc-André and Spahr, Fabian and Spielhofer, Thomas and Hahne, Anna Sophie (2020):
Emergency Service Staff and Social Media – A Comparative Empirical Study of the Perception by Emergency Services Members in Europe in 2014 and 2017.
In: International Journal of Disaster Risk Reduction (IJDRR), 46. Elsevier ScienceDirect, ISSN 2212-4209,
DOI: 10.1016/j.ijdrr.2020.101516,
[Online-Edition: https://www.sciencedirect.com/science/article/abs/pii/S22124...],
[Article]

Abstract

Finding a way to ensure an effective use of social media has become increasingly important to emergency services over the past decade. Despite all efforts to determine the utility of social media for emergency organisations, it is necessary to benefit from such institutions' staffs' opinions to establish effective use. To provide empirical evidence we present a comparison of two surveys, conducted across Europe with emergency services in 2014 and 2017 respectively, with a total of 1169 answers. The analysis shows that personal experience has an effect on how organisational usage of social media is perceived and how emergency service staff view the future use of social media. Furthermore, the use has increased. This article not only shows emergency services what their staff think about their social media usage but also discusses challenges and future directions for the design of systems that can be useful for further development of optimized organisational social media usage.

Item Type: Article
Erschienen: 2020
Creators: Reuter, Christian and Kaufhold, Marc-André and Spahr, Fabian and Spielhofer, Thomas and Hahne, Anna Sophie
Title: Emergency Service Staff and Social Media – A Comparative Empirical Study of the Perception by Emergency Services Members in Europe in 2014 and 2017
Language: English
Abstract:

Finding a way to ensure an effective use of social media has become increasingly important to emergency services over the past decade. Despite all efforts to determine the utility of social media for emergency organisations, it is necessary to benefit from such institutions' staffs' opinions to establish effective use. To provide empirical evidence we present a comparison of two surveys, conducted across Europe with emergency services in 2014 and 2017 respectively, with a total of 1169 answers. The analysis shows that personal experience has an effect on how organisational usage of social media is perceived and how emergency service staff view the future use of social media. Furthermore, the use has increased. This article not only shows emergency services what their staff think about their social media usage but also discusses challenges and future directions for the design of systems that can be useful for further development of optimized organisational social media usage.

Journal or Publication Title: International Journal of Disaster Risk Reduction (IJDRR)
Journal volume: 46
Publisher: Elsevier ScienceDirect
Uncontrolled Keywords: A-Paper,Crisis,SocialMedia,Student,emergenCITY
Divisions: 20 Department of Computer Science
20 Department of Computer Science > Science and Technology for Peace and Security (PEASEC)
Profile Areas
Profile Areas > Cybersecurity (CYSEC)
LOEWE
LOEWE > LOEWE-Zentren
LOEWE > LOEWE-Zentren > CRISP - Center for Research in Security and Privacy
LOEWE > LOEWE-Zentren > emergenCITY
Zentrale Einrichtungen
Zentrale Einrichtungen > Interdisziplinäre Arbeitsgruppe Naturwissenschaft, Technik und Sicherheit (IANUS)
Date Deposited: 20 Aug 2020 07:16
DOI: 10.1016/j.ijdrr.2020.101516
Official URL: https://www.sciencedirect.com/science/article/abs/pii/S22124...
Additional Information:

Art.101516

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