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Empirical Insights for Designing Information and Communication Technology for International Disaster Response

Stute, Milan and Maass, Max and Schons, Tom and Kaufhold, Marc-André and Reuter, Christian and Hollick, Matthias (2020):
Empirical Insights for Designing Information and Communication Technology for International Disaster Response.
In: International Journal of Disaster Risk Reduction (IJDRR), (Art.101598), 47. Elsevier ScienceDirect, ISSN 2212-4209,
DOI: 10.1016/j.ijdrr.2020.101598,
[Online-Edition: https://www.sciencedirect.com/science/article/pii/S221242091...],
[Article]

Abstract

Due to the increase in natural disasters in the past years, Disaster Response Organizations (DROs) are faced with the challenge of coping with more and larger operations. Currently appointed Information and Communications Technology (ICT) used for coordination and communication is sometimes outdated and does not scale, while novel technologies have the potential to greatly improve disaster response efficiency. To allow adoption of these novel technologies, ICT system designers have to take into account the particular needs of DROs and characteristics of International Disaster Response (IDR). This work attempts to bring the humanitarian and ICT communities closer together. In this work, we analyze IDR-related documents and conduct expert interviews. Using open coding, we extract empirical insights and translate the peculiarities of DRO coordination and operation into tangible ICT design requirements. This information is based on interviews with active IDR staff as well as DRO guidelines and reports. Ultimately, the goal of this paper is to serve as a reference for future ICT research endeavors to support and increase the efficiency of IDR operations.

Item Type: Article
Erschienen: 2020
Creators: Stute, Milan and Maass, Max and Schons, Tom and Kaufhold, Marc-André and Reuter, Christian and Hollick, Matthias
Title: Empirical Insights for Designing Information and Communication Technology for International Disaster Response
Language: English
Abstract:

Due to the increase in natural disasters in the past years, Disaster Response Organizations (DROs) are faced with the challenge of coping with more and larger operations. Currently appointed Information and Communications Technology (ICT) used for coordination and communication is sometimes outdated and does not scale, while novel technologies have the potential to greatly improve disaster response efficiency. To allow adoption of these novel technologies, ICT system designers have to take into account the particular needs of DROs and characteristics of International Disaster Response (IDR). This work attempts to bring the humanitarian and ICT communities closer together. In this work, we analyze IDR-related documents and conduct expert interviews. Using open coding, we extract empirical insights and translate the peculiarities of DRO coordination and operation into tangible ICT design requirements. This information is based on interviews with active IDR staff as well as DRO guidelines and reports. Ultimately, the goal of this paper is to serve as a reference for future ICT research endeavors to support and increase the efficiency of IDR operations.

Journal or Publication Title: International Journal of Disaster Risk Reduction (IJDRR)
Journal volume: 47
Number: Art.101598
Publisher: Elsevier ScienceDirect
Uncontrolled Keywords: A-Paper, Crisis,Student, emergenCITY, emergenCITY_KOM
Divisions: 20 Department of Computer Science
20 Department of Computer Science > Science and Technology for Peace and Security (PEASEC)
20 Department of Computer Science > Sichere Mobile Netze
Profile Areas
Profile Areas > Cybersecurity (CYSEC)
LOEWE
LOEWE > LOEWE-Zentren
LOEWE > LOEWE-Zentren > CRISP - Center for Research in Security and Privacy
LOEWE > LOEWE-Zentren > emergenCITY
Zentrale Einrichtungen
Zentrale Einrichtungen > Interdisziplinäre Arbeitsgruppe Naturwissenschaft, Technik und Sicherheit (IANUS)
Date Deposited: 06 May 2020 11:44
DOI: 10.1016/j.ijdrr.2020.101598
Official URL: https://www.sciencedirect.com/science/article/pii/S221242091...
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