TU Darmstadt / ULB / TUbiblio

AI-based chatbots in customer service and their effects on user compliance

Adam, Martin and Wessel, Michael and Benlian, Alexander (2020):
AI-based chatbots in customer service and their effects on user compliance.
In: Electronic Markets, 0, DOI: 10.1007/s12525-020-00414-7,
[Article]

Item Type: Article
Erschienen: 2020
Creators: Adam, Martin and Wessel, Michael and Benlian, Alexander
Title: AI-based chatbots in customer service and their effects on user compliance
Language: English
Journal or Publication Title: Electronic Markets
Journal volume: 0
Divisions: 01 Department of Law and Economics
01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete
01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete > Fachgebiet Information Systems & E-Services
Date Deposited: 17 Mar 2020 13:49
DOI: 10.1007/s12525-020-00414-7
Official URL: https://link.springer.com/article/10.1007%2Fs12525-020-00414...
Export:
Suche nach Titel in: TUfind oder in Google
Send an inquiry Send an inquiry

Options (only for editors)
Show editorial Details Show editorial Details