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Social Media Use in Emergencies of Citizens in the United Kingdom

Spielhofer, Thomas and Hahne, Anna Sophie and Reuter, Christian and Kaufhold, Marc-André and Schmid, Stefka (2019):
Social Media Use in Emergencies of Citizens in the United Kingdom.
In: Proceedings of the Information Systems for Crisis Response and Management (ISCRAM), València, Spain, May 19 to 22, 2019, [Online-Edition: http://idl.iscram.org/files/thomasspielhofer2/2019/1748_Thom...],
[Conference or Workshop Item]

Abstract

People use social media in various ways including looking for or sharing information during crises or emergencies (e.g. floods, storms, terrorist attacks). Few studies have focused on European citizens’ perceptions, and just one has deployed a representative sample to examine this. This article presents the results of one of the first representative studies on this topic conducted in the United Kingdom. The study shows that around a third (34%) have used social media during an emergency and that such use is more widespread among younger people. In contrast, the main reasons for not using social media in an emergency include technological concerns and that the trustworthiness of social media content is doubtful. However, there is a growing trend towards increased use. The article deduces and explores implications of these findings, including problems potentially arising with more citizens sharing information on social media during emergencies and expecting a response.

Item Type: Conference or Workshop Item
Erschienen: 2019
Creators: Spielhofer, Thomas and Hahne, Anna Sophie and Reuter, Christian and Kaufhold, Marc-André and Schmid, Stefka
Title: Social Media Use in Emergencies of Citizens in the United Kingdom
Language: English
Abstract:

People use social media in various ways including looking for or sharing information during crises or emergencies (e.g. floods, storms, terrorist attacks). Few studies have focused on European citizens’ perceptions, and just one has deployed a representative sample to examine this. This article presents the results of one of the first representative studies on this topic conducted in the United Kingdom. The study shows that around a third (34%) have used social media during an emergency and that such use is more widespread among younger people. In contrast, the main reasons for not using social media in an emergency include technological concerns and that the trustworthiness of social media content is doubtful. However, there is a growing trend towards increased use. The article deduces and explores implications of these findings, including problems potentially arising with more citizens sharing information on social media during emergencies and expecting a response.

Uncontrolled Keywords: EmerGent, HCI, KontiKat, Kooperation, Sicherheit, SocialMedia
Divisions: 20 Department of Computer Science
20 Department of Computer Science > Science and Technology for Peace and Security (PEASEC)
Profile Areas
Profile Areas > Cybersecurity (CYSEC)
LOEWE
LOEWE > LOEWE-Zentren
LOEWE > LOEWE-Zentren > CRISP - Center for Research in Security and Privacy
Zentrale Einrichtungen
Zentrale Einrichtungen > Interdisziplinäre Arbeitsgruppe Naturwissenschaft, Technik und Sicherheit (IANUS)
Event Title: Proceedings of the Information Systems for Crisis Response and Management (ISCRAM)
Event Location: València, Spain
Event Dates: May 19 to 22, 2019
Date Deposited: 22 Aug 2019 14:25
Official URL: http://idl.iscram.org/files/thomasspielhofer2/2019/1748_Thom...
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