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How Anthropomorphic Design Cues and the Foot-in-the-Door Technique Affect User Compliance with Chatbots in Customer Self-Service.

Adam, Martin and Wessel, Michael and Benlian, Alexander (2019):
How Anthropomorphic Design Cues and the Foot-in-the-Door Technique Affect User Compliance with Chatbots in Customer Self-Service.
In: Frontiers in Service Conference, Singapore, [Conference or Workshop Item]

Item Type: Conference or Workshop Item
Erschienen: 2019
Creators: Adam, Martin and Wessel, Michael and Benlian, Alexander
Title: How Anthropomorphic Design Cues and the Foot-in-the-Door Technique Affect User Compliance with Chatbots in Customer Self-Service.
Language: English
Divisions: 01 Department of Law and Economics
01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete
01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete > Fachgebiet Information Systems & E-Services
Event Title: Frontiers in Service Conference
Event Location: Singapore
Date Deposited: 24 Apr 2019 13:31
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