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Ambient Intelligence from Senior Citizens' Perspectives: Understanding Privacy Concerns, Technology Acceptance, and Expectations

Kirchbuchner, Florian and Große-Puppendahl, Tobias and Hastall, Matthias R. and Distler, Martin and Kuijper, Arjan (2015):
Ambient Intelligence from Senior Citizens' Perspectives: Understanding Privacy Concerns, Technology Acceptance, and Expectations.
In: Lecture Notes in Computer Science (LNCS); 9425, In: Ambient Intelligence, Proceedings, pp. 48-59,
Springer, Ambient Intelligence, 12th European Conference, AmI 2015, Athens, Greece, November 11-13, 2015, DOI: 10.1007/978-3-319-26005-1₄,
[Conference or Workshop Item]

Abstract

Especially for seniors, Ambient Intelligence can provide assistance in daily living and emergency situations, for example by automatically recognizing critical situations. The use of such systems may involve trade-offs with regard to privacy, social stigmatization, and changes of the well-known living environment. This raises the question of how older adults perceive restrictions of privacy, accept technology, and which requirements are placed on Ambient Intelligent systems. In order to better understand the related concerns and expectations, we surveyed 60 senior citizens. The results show that experience with Ambient Intelligence increases technology acceptance and reduces fears regarding privacy violations and insufficient system reliability. While participants generally tolerate a monitoring of activities in their home, including bathrooms, they do not accept commercial service providers as data recipients. A comparison between four exemplary systems shows that camera-based solutions are perceived with much greater fears than wearable emergency solutions. Burglary detection was rated as similarly important assigned as health features, whereas living comfort features were considered less useful.

Item Type: Conference or Workshop Item
Erschienen: 2015
Creators: Kirchbuchner, Florian and Große-Puppendahl, Tobias and Hastall, Matthias R. and Distler, Martin and Kuijper, Arjan
Title: Ambient Intelligence from Senior Citizens' Perspectives: Understanding Privacy Concerns, Technology Acceptance, and Expectations
Language: English
Abstract:

Especially for seniors, Ambient Intelligence can provide assistance in daily living and emergency situations, for example by automatically recognizing critical situations. The use of such systems may involve trade-offs with regard to privacy, social stigmatization, and changes of the well-known living environment. This raises the question of how older adults perceive restrictions of privacy, accept technology, and which requirements are placed on Ambient Intelligent systems. In order to better understand the related concerns and expectations, we surveyed 60 senior citizens. The results show that experience with Ambient Intelligence increases technology acceptance and reduces fears regarding privacy violations and insufficient system reliability. While participants generally tolerate a monitoring of activities in their home, including bathrooms, they do not accept commercial service providers as data recipients. A comparison between four exemplary systems shows that camera-based solutions are perceived with much greater fears than wearable emergency solutions. Burglary detection was rated as similarly important assigned as health features, whereas living comfort features were considered less useful.

Title of Book: Ambient Intelligence, Proceedings
Series Name: Lecture Notes in Computer Science (LNCS); 9425
Publisher: Springer
Uncontrolled Keywords: Business Field: Digital society, Research Area: Human computer interaction (HCI), Privacy protection, Activity monitoring, User acceptance, Elderly users, Ambient intelligence (AmI), Home care systems
Divisions: 20 Department of Computer Science
20 Department of Computer Science > Interactive Graphics Systems
Event Title: Ambient Intelligence, 12th European Conference, AmI 2015
Event Location: Athens, Greece
Event Dates: November 11-13, 2015
Date Deposited: 08 May 2019 07:41
DOI: 10.1007/978-3-319-26005-1₄
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