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Computer Supported Collaborative Training in Crisis Communication Management

Reuter, Christian and Pipek, Volkmar and Mueller, Claudia Landgren, Jonas and Jul, S (eds.) (2009):
Computer Supported Collaborative Training in Crisis Communication Management.
Gothenburg, Sweden, In: Proceedings of the Information Systems for Crisis Response and Management (ISCRAM), Gothenburg, Sweden, [Online-Edition: http://www.peasec.de/paper/2009/2009_ReuterPipekMueller_Comp...],
[Conference or Workshop Item]

Abstract

Crisis management requires stakeholders to not only show strategic, organisational preparedness for crisis events (e.g. by systematising and professionalizing coping work), but also to develop skills to deal with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but should be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German electricity provider and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but aims at inter-organisational trainings that would also allow improving the mutual understanding for communication practices and information needs of other stakeholders.

Item Type: Conference or Workshop Item
Erschienen: 2009
Editors: Landgren, Jonas and Jul, S
Creators: Reuter, Christian and Pipek, Volkmar and Mueller, Claudia
Title: Computer Supported Collaborative Training in Crisis Communication Management
Language: English
Abstract:

Crisis management requires stakeholders to not only show strategic, organisational preparedness for crisis events (e.g. by systematising and professionalizing coping work), but also to develop skills to deal with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but should be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German electricity provider and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but aims at inter-organisational trainings that would also allow improving the mutual understanding for communication practices and information needs of other stakeholders.

Place of Publication: Gothenburg, Sweden
Uncontrolled Keywords: CSCW,HCI,PRAXLABS,RWE,computer supported collaborative learning,crisis management,crisis training
Divisions: 20 Department of Computer Science
20 Department of Computer Science > Science and Technology for Peace and Security (PEASEC)
Event Title: Proceedings of the Information Systems for Crisis Response and Management (ISCRAM)
Event Location: Gothenburg, Sweden
Date Deposited: 08 Jan 2019 13:50
Official URL: http://www.peasec.de/paper/2009/2009_ReuterPipekMueller_Comp...
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