Reuter, Christian ; Marx, Alexandra ; Pipek, Volkmar (2011)
Social Software as an Infrastructure for Crisis Management - a Case Study about Current Practice and Potential Usage.
International ISCRAM Conference on Information Systems for Crisis Response and Management. Lisbon, Portugal (8-11 May 2011)
Konferenzveröffentlichung, Bibliographie
Kurzbeschreibung (Abstract)
In this paper we will be discussing how the (semi-)professional actors involved in crisis management (police, fire-fighters, etc.) and the affected citizens can communicate and collaborate by the use of social software. After the definition of the term 'social software' we will provide the state-of-the-art on current social software use in crisis management. Drawing from this, we will present two case studies where we examined the social software use in 2010: First during the disruption of air travel due to the eruptions of Eyjafjallajökull volcano in Iceland, second during the crisis at a stampede at the Love Parade music festival in Germany. We identified weak points and further potentials and tested the validity of the American case study findings from literature for Europe. We will conclude with a concept for using citizens in inter-organizational crisis management with a social software infrastructure and a communication matrix for crisis management.
| Typ des Eintrags: | Konferenzveröffentlichung |
|---|---|
| Erschienen: | 2011 |
| Autor(en): | Reuter, Christian ; Marx, Alexandra ; Pipek, Volkmar |
| Art des Eintrags: | Bibliographie |
| Titel: | Social Software as an Infrastructure for Crisis Management - a Case Study about Current Practice and Potential Usage |
| Sprache: | Englisch |
| Publikationsjahr: | 2011 |
| Verlag: | ISCRAM |
| Buchtitel: | Proceedings of the Information Systems for Crisis Response and Management (ISCRAM) |
| Band einer Reihe: | 8 |
| Veranstaltungstitel: | International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Veranstaltungsort: | Lisbon, Portugal |
| Veranstaltungsdatum: | 8-11 May 2011 |
| URL / URN: | http://idl.iscram.org/files/reuter/2011/876_Reuter_etal2011.... |
| Kurzbeschreibung (Abstract): | In this paper we will be discussing how the (semi-)professional actors involved in crisis management (police, fire-fighters, etc.) and the affected citizens can communicate and collaborate by the use of social software. After the definition of the term 'social software' we will provide the state-of-the-art on current social software use in crisis management. Drawing from this, we will present two case studies where we examined the social software use in 2010: First during the disruption of air travel due to the eruptions of Eyjafjallajökull volcano in Iceland, second during the crisis at a stampede at the Love Parade music festival in Germany. We identified weak points and further potentials and tested the validity of the American case study findings from literature for Europe. We will conclude with a concept for using citizens in inter-organizational crisis management with a social software infrastructure and a communication matrix for crisis management. |
| Freie Schlagworte: | CSCW,HCI,InfoStrom,Infrastruktur,Kooperation,PRAXLABS,RSBE,SMO |
| Fachbereich(e)/-gebiet(e): | 20 Fachbereich Informatik 20 Fachbereich Informatik > Wissenschaft und Technik für Frieden und Sicherheit (PEASEC) |
| Hinterlegungsdatum: | 08 Jan 2019 13:43 |
| Letzte Änderung: | 20 Okt 2021 07:09 |
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