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Social Software as an Infrastructure for Crisis Management - a Case Study about Current Practice and Potential Usage

Reuter, Christian and Marx, Alexandra and Pipek, Volkmar (2011):
Social Software as an Infrastructure for Crisis Management - a Case Study about Current Practice and Potential Usage.
Lisbon, Portugal, ISCRAM, In: Proceedings of the Information Systems for Crisis Response and Management (ISCRAM), Lisbon, Portugal, [Online-Edition: https://www.wineme.uni-siegen.de/paper/2011/reutermarxpipek_...],
[Conference or Workshop Item]

Abstract

In this paper we will be discussing how the (semi-)professional actors involved in crisis management (police, fire-fighters, etc.) and the affected citizens can communicate and collaborate by the use of social software. After the definition of the term 'social software' we will provide the state-of-the-art on current social software use in crisis management. Drawing from this, we will present two case studies where we examined the social software use in 2010: First during the disruption of air travel due to the eruptions of Eyjafjallajökull volcano in Iceland, second during the crisis at a stampede at the Love Parade music festival in Germany. We identified weak points and further potentials and tested the validity of the American case study findings from literature for Europe. We will conclude with a concept for using citizens in inter-organizational crisis management with a social software infrastructure and a communication matrix for crisis management.

Item Type: Conference or Workshop Item
Erschienen: 2011
Creators: Reuter, Christian and Marx, Alexandra and Pipek, Volkmar
Title: Social Software as an Infrastructure for Crisis Management - a Case Study about Current Practice and Potential Usage
Language: English
Abstract:

In this paper we will be discussing how the (semi-)professional actors involved in crisis management (police, fire-fighters, etc.) and the affected citizens can communicate and collaborate by the use of social software. After the definition of the term 'social software' we will provide the state-of-the-art on current social software use in crisis management. Drawing from this, we will present two case studies where we examined the social software use in 2010: First during the disruption of air travel due to the eruptions of Eyjafjallajökull volcano in Iceland, second during the crisis at a stampede at the Love Parade music festival in Germany. We identified weak points and further potentials and tested the validity of the American case study findings from literature for Europe. We will conclude with a concept for using citizens in inter-organizational crisis management with a social software infrastructure and a communication matrix for crisis management.

Place of Publication: Lisbon, Portugal
Publisher: ISCRAM
Uncontrolled Keywords: CSCW,HCI,InfoStrom,Infrastruktur,Kooperation,PRAXLABS,RSBE,SMO
Divisions: 20 Department of Computer Science
20 Department of Computer Science > Science and Technology for Peace and Security (PEASEC)
Event Title: Proceedings of the Information Systems for Crisis Response and Management (ISCRAM)
Event Location: Lisbon, Portugal
Date Deposited: 08 Jan 2019 13:43
Official URL: https://www.wineme.uni-siegen.de/paper/2011/reutermarxpipek_...
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