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Crisis Management 2.0: Towards a Systematization of Social Software Use in Crisis Situations

Reuter, Christian and Marx, Alexandra and Pipek, Volkmar (2012):
Crisis Management 2.0: Towards a Systematization of Social Software Use in Crisis Situations.
In: International Journal of Information Systems for Crisis Response and Management (IJISCRAM), pp. 1-16, 4, (1), DOI: 10.4018/jiscrm.2012010101,
[Online-Edition: https://link.springer.com/chapter/10.1007/978-3-658-08586-5_...],
[Article]

Abstract

The contribution of this paper is to propose a systematization of social software use in crisis situations pointing out different types of cooperation and its challenges. We will discuss how the organizational actors involved in crisis management (police, fire-fighters, organizations etc.) and the affected citizens are communicating and can communicate and collaborate through the use of social software. After defining the term 'social software' we will outline the state-of-the-art about its use in crisis management. Drawing from this, we will present two case studies where we have examined the use of social software in 2010: first during the disruption of air travel caused by the eruptions of the volcano Eyjafjallajökull in Iceland and second during the mass panic at the Love Parade music festival in Germany. Based on both previous work and case studies we will discuss potentials and weaknesses and propose a classification matrix for different types of cooperation as a step towards a systematization of social software use in crisis situations.

Item Type: Article
Erschienen: 2012
Creators: Reuter, Christian and Marx, Alexandra and Pipek, Volkmar
Title: Crisis Management 2.0: Towards a Systematization of Social Software Use in Crisis Situations
Language: English
Abstract:

The contribution of this paper is to propose a systematization of social software use in crisis situations pointing out different types of cooperation and its challenges. We will discuss how the organizational actors involved in crisis management (police, fire-fighters, organizations etc.) and the affected citizens are communicating and can communicate and collaborate through the use of social software. After defining the term 'social software' we will outline the state-of-the-art about its use in crisis management. Drawing from this, we will present two case studies where we have examined the use of social software in 2010: first during the disruption of air travel caused by the eruptions of the volcano Eyjafjallajökull in Iceland and second during the mass panic at the Love Parade music festival in Germany. Based on both previous work and case studies we will discuss potentials and weaknesses and propose a classification matrix for different types of cooperation as a step towards a systematization of social software use in crisis situations.

Journal or Publication Title: International Journal of Information Systems for Crisis Response and Management (IJISCRAM)
Volume: 4
Number: 1
Uncontrolled Keywords: 0,CSCW,HCI,InfoStrom,Kooperation,RSBE,SMO,Selected,cation,classifi-,classification,collaboration,computer supported cooperative work,crisis,crisis management,cscw,management,social media,social software,systematization,web 2
Divisions: 20 Department of Computer Science
20 Department of Computer Science > Science and Technology for Peace and Security (PEASEC)
Date Deposited: 08 Jan 2019 13:40
DOI: 10.4018/jiscrm.2012010101
Official URL: https://link.springer.com/chapter/10.1007/978-3-658-08586-5_...
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