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Supporting End-User Articulations in Evolving Business Processes: A Case Study to explore Intuitive Notations and Interaction Designs

Hess, Jan and Reuter, Christian and Pipek, Volkmar and Wulf, Volker (2012):
Supporting End-User Articulations in Evolving Business Processes: A Case Study to explore Intuitive Notations and Interaction Designs.
21, In: International Journal of Cooperative Information Systems (IJCIS), (4), pp. 263-296, DOI: 10.1142/S0218843012500049,
[Online-Edition: https://www.wineme.uni-siegen.de/paper/2012/2012_hessreuterp...],
[Article]

Abstract

Adaptations of business processes are important in work environments, specifically when process-support needs to be tailored according to changing needs. The creation, management, and adaptation of the process models require typically modeling-experts. While these actors are knowledgeable in formalizing and operationalizing processes end-users who do not necessarily possess sophisticated modeling skills know typically local practices and framing conditions best. In this paper, we present an approach to support users in articulating their needs and to involve them into the (re-)design of process specifications. We explore how end-users reflect upon and articulate about business processes. Based on results of a qualitative study, we present a new, paper-based interaction technique, which enables users with little skills to model processes. The resulting process specifications can be transferred either in paper or in digital form into traditional modeling systems for further elaboration.

Item Type: Article
Erschienen: 2012
Creators: Hess, Jan and Reuter, Christian and Pipek, Volkmar and Wulf, Volker
Title: Supporting End-User Articulations in Evolving Business Processes: A Case Study to explore Intuitive Notations and Interaction Designs
Language: English
Abstract:

Adaptations of business processes are important in work environments, specifically when process-support needs to be tailored according to changing needs. The creation, management, and adaptation of the process models require typically modeling-experts. While these actors are knowledgeable in formalizing and operationalizing processes end-users who do not necessarily possess sophisticated modeling skills know typically local practices and framing conditions best. In this paper, we present an approach to support users in articulating their needs and to involve them into the (re-)design of process specifications. We explore how end-users reflect upon and articulate about business processes. Based on results of a qualitative study, we present a new, paper-based interaction technique, which enables users with little skills to model processes. The resulting process specifications can be transferred either in paper or in digital form into traditional modeling systems for further elaboration.

Journal or Publication Title: International Journal of Cooperative Information Systems (IJCIS)
Volume: 21
Number: 4
Uncontrolled Keywords: A-Paper,HCI,InfoStrom,Knowledge work,articulation support,business process modeling,end-user development,flexible workflows,pen-and-paper based interactions,process adaptations
Divisions: 20 Department of Computer Science
20 Department of Computer Science > Science and Technology for Peace and Security (PEASEC)
Date Deposited: 08 Jan 2019 13:40
DOI: 10.1142/S0218843012500049
Official URL: https://www.wineme.uni-siegen.de/paper/2012/2012_hessreuterp...
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