Hess, Jan ; Reuter, Christian ; Pipek, Volkmar ; Wulf, Volker (2012)
Supporting End-User Articulations in Evolving Business Processes: A Case Study to explore Intuitive Notations and Interaction Designs.
In: International Journal of Cooperative Information Systems (IJCIS), 21 (4)
doi: 10.1142/S0218843012500049
Artikel, Bibliographie
Kurzbeschreibung (Abstract)
Adaptations of business processes are important in work environments, specifically when process-support needs to be tailored according to changing needs. The creation, management, and adaptation of the process models require typically modeling-experts. While these actors are knowledgeable in formalizing and operationalizing processes end-users who do not necessarily possess sophisticated modeling skills know typically local practices and framing conditions best. In this paper, we present an approach to support users in articulating their needs and to involve them into the (re-)design of process specifications. We explore how end-users reflect upon and articulate about business processes. Based on results of a qualitative study, we present a new, paper-based interaction technique, which enables users with little skills to model processes. The resulting process specifications can be transferred either in paper or in digital form into traditional modeling systems for further elaboration.
| Typ des Eintrags: | Artikel |
|---|---|
| Erschienen: | 2012 |
| Autor(en): | Hess, Jan ; Reuter, Christian ; Pipek, Volkmar ; Wulf, Volker |
| Art des Eintrags: | Bibliographie |
| Titel: | Supporting End-User Articulations in Evolving Business Processes: A Case Study to explore Intuitive Notations and Interaction Designs |
| Sprache: | Englisch |
| Publikationsjahr: | 2012 |
| Verlag: | World Scientific Publishing |
| Titel der Zeitschrift, Zeitung oder Schriftenreihe: | International Journal of Cooperative Information Systems (IJCIS) |
| Jahrgang/Volume einer Zeitschrift: | 21 |
| (Heft-)Nummer: | 4 |
| DOI: | 10.1142/S0218843012500049 |
| URL / URN: | https://www.wineme.uni-siegen.de/paper/2012/2012_hessreuterp... |
| Kurzbeschreibung (Abstract): | Adaptations of business processes are important in work environments, specifically when process-support needs to be tailored according to changing needs. The creation, management, and adaptation of the process models require typically modeling-experts. While these actors are knowledgeable in formalizing and operationalizing processes end-users who do not necessarily possess sophisticated modeling skills know typically local practices and framing conditions best. In this paper, we present an approach to support users in articulating their needs and to involve them into the (re-)design of process specifications. We explore how end-users reflect upon and articulate about business processes. Based on results of a qualitative study, we present a new, paper-based interaction technique, which enables users with little skills to model processes. The resulting process specifications can be transferred either in paper or in digital form into traditional modeling systems for further elaboration. |
| Freie Schlagworte: | A-Paper,HCI,InfoStrom,Knowledge work,articulation support,business process modeling,end-user development,flexible workflows,pen-and-paper based interactions,process adaptations |
| Fachbereich(e)/-gebiet(e): | 20 Fachbereich Informatik 20 Fachbereich Informatik > Wissenschaft und Technik für Frieden und Sicherheit (PEASEC) |
| Hinterlegungsdatum: | 08 Jan 2019 13:40 |
| Letzte Änderung: | 08 Sep 2021 12:45 |
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