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Supporting Inter-organizational Situation Assessment in Crisis Management

Ley, Benedikt and Pipek, Volkmar and Reuter, Christian and Wiedenhoefer, Torben Rothkrantz, L. and Ristvey, J. and Franco, Z. (eds.) (2012):
Supporting Inter-organizational Situation Assessment in Crisis Management.
Vancouver, Canada, In: Proceedings of the Information Systems for Crisis Response and Management (ISCRAM), Vancouver, Canada, [Online-Edition: https://www.researchgate.net/publication/258695896_Supportin...],
[Conference or Workshop Item]

Abstract

To assess current situation properly is crucial for effective decision-making in crisis management. However, gathering accurate information from incidence sites and providing appropriate support for assessment practices faces several challenges. The unique information demands of each crisis situation, the information availability or inter-organizational problems and obstacles to information exchange are important factors that need to be considered in designing ICT. In this contribution we present results from an empirical study about decision-making practices in scenarios of medium to large power outages in Germany. We focused on the needs and practices on information exchange at the level of inter-organizational cooperation. We examined the cooperation of fire departments, police, public administration, electricity infrastructure operators and citizens. Our empirical material reflects particularly conditions and challenges in current situation assessment practices, and we were able to derive some design requirements for an inter-organizational situation assessment client (ISAC) as a complementary tool for the crisis management infrastructures the individual organizations have already build for their own areas of responsibility: Support for the aggregation and visualization of information, for the individualization of information compositions, for a collaborative situation assessment and for appropriate structures for sharing and accessing information resources.

Item Type: Conference or Workshop Item
Erschienen: 2012
Editors: Rothkrantz, L. and Ristvey, J. and Franco, Z.
Creators: Ley, Benedikt and Pipek, Volkmar and Reuter, Christian and Wiedenhoefer, Torben
Title: Supporting Inter-organizational Situation Assessment in Crisis Management
Language: English
Abstract:

To assess current situation properly is crucial for effective decision-making in crisis management. However, gathering accurate information from incidence sites and providing appropriate support for assessment practices faces several challenges. The unique information demands of each crisis situation, the information availability or inter-organizational problems and obstacles to information exchange are important factors that need to be considered in designing ICT. In this contribution we present results from an empirical study about decision-making practices in scenarios of medium to large power outages in Germany. We focused on the needs and practices on information exchange at the level of inter-organizational cooperation. We examined the cooperation of fire departments, police, public administration, electricity infrastructure operators and citizens. Our empirical material reflects particularly conditions and challenges in current situation assessment practices, and we were able to derive some design requirements for an inter-organizational situation assessment client (ISAC) as a complementary tool for the crisis management infrastructures the individual organizations have already build for their own areas of responsibility: Support for the aggregation and visualization of information, for the individualization of information compositions, for a collaborative situation assessment and for appropriate structures for sharing and accessing information resources.

Place of Publication: Vancouver, Canada
Uncontrolled Keywords: CSCW,HCI,InfoStrom,Kooperation,PRAXLABS,RSBE
Divisions: 20 Department of Computer Science
20 Department of Computer Science > Science and Technology for Peace and Security (PEASEC)
Event Title: Proceedings of the Information Systems for Crisis Response and Management (ISCRAM)
Event Location: Vancouver, Canada
Date Deposited: 08 Jan 2019 13:41
Official URL: https://www.researchgate.net/publication/258695896_Supportin...
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