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Supporting improvisation work in inter-organizational crisis management

Ley, Benedikt and Pipek, Volkmar and Reuter, Christian and Wiedenhoefer, Torben (2012):
Supporting improvisation work in inter-organizational crisis management.
New York, New York, USA, ACM Press, In: Proceedings of the Conference on Human Factors in Computing Systems (CHI), Austin, Texas, USA, p. 1529, ISBN 9781450310154,
DOI: 10.1145/2207676.2208617,
[Online-Edition: http://dl.acm.org/citation.cfm?doid=2207676.2208617],
[Conference or Workshop Item]

Abstract

Improvisation is necessary when planned decision-making as the main managerial activity does not fit the conditions the practice provides. In these cases, information technology should not just automate planned and structured decisions, but support improvisational practice. In this contribution we present an empirical study about the improvisation work in scenarios of medium to large power outages in Germany. Our focus is on inter-organizational cooperation practices, thus we examined the cooperation of fire departments, police, public administration, electricity infrastructure operators and citizens. Our empirical material allows to describe reasons and conditions for improvisation. Our resulting recommendations address the support of aggregation and visualization of information, a necessary individualization of information compositions, options for collaborative situation assessment, requirements for informal and formal communication, and accessibility of information resources.

Item Type: Conference or Workshop Item
Erschienen: 2012
Creators: Ley, Benedikt and Pipek, Volkmar and Reuter, Christian and Wiedenhoefer, Torben
Title: Supporting improvisation work in inter-organizational crisis management
Language: English
Abstract:

Improvisation is necessary when planned decision-making as the main managerial activity does not fit the conditions the practice provides. In these cases, information technology should not just automate planned and structured decisions, but support improvisational practice. In this contribution we present an empirical study about the improvisation work in scenarios of medium to large power outages in Germany. Our focus is on inter-organizational cooperation practices, thus we examined the cooperation of fire departments, police, public administration, electricity infrastructure operators and citizens. Our empirical material allows to describe reasons and conditions for improvisation. Our resulting recommendations address the support of aggregation and visualization of information, a necessary individualization of information compositions, options for collaborative situation assessment, requirements for informal and formal communication, and accessibility of information resources.

Place of Publication: New York, New York, USA
Publisher: ACM Press
ISBN: 9781450310154
Uncontrolled Keywords: A-Paper,HCI,InfoStrom,Kooperation,RSBE
Divisions: 20 Department of Computer Science
20 Department of Computer Science > Science and Technology for Peace and Security (PEASEC)
Event Title: Proceedings of the Conference on Human Factors in Computing Systems (CHI)
Event Location: Austin, Texas, USA
Date Deposited: 08 Jan 2019 13:42
DOI: 10.1145/2207676.2208617
Official URL: http://dl.acm.org/citation.cfm?doid=2207676.2208617
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