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Combining Real and Virtual Volunteers through Social Media

Reuter, Christian and Heger, Oliver and Pipek, Volkmar
Comes, T. and Fiedrich, F. and Fortier, S. and Geldermann, J. and Müller, Tim (eds.) (2013):
Combining Real and Virtual Volunteers through Social Media.
Baden-Baden, Germany, In: Proceedings of the Information Systems for Crisis Response and Management (ISCRAM), Baden-Baden, Germany, [Online-Edition: http://www.wineme.uni-siegen.de/paper/2013/2013_reuterhegerp...],
[Conference or Workshop Item]

Abstract

Recent studies have called attention to the improvement of 'collaborative resilience' by fostering the collaboration potentials of public and private stakeholders during disasters. With our research we consider real and virtual volunteers in order to detect conditions for cooperation among those citizen groups through social media. Therefore we analysed the usage of Twitter during a tornado crisis to look for role patterns and aspects that helped volunteer groups in the virtual to emerge, and matched the data with an interview study on experiences, attitudes, concerns and potentials professional emergency services recounted in the emergence of volunteer groups in the real. While virtual groups seem to easily form and collaborate, the engagement of real volunteers is decreasing according to the perception of professionals. We discuss the dynamics in both tendencies and suggest design implications (use of existing social networks, promotion and awareness, connection among volunteers, connection to emergency services and systems) to support both types of volunteer groups, which lead to a software prototype.

Item Type: Conference or Workshop Item
Erschienen: 2013
Editors: Comes, T. and Fiedrich, F. and Fortier, S. and Geldermann, J. and Müller, Tim
Creators: Reuter, Christian and Heger, Oliver and Pipek, Volkmar
Title: Combining Real and Virtual Volunteers through Social Media
Language: English
Abstract:

Recent studies have called attention to the improvement of 'collaborative resilience' by fostering the collaboration potentials of public and private stakeholders during disasters. With our research we consider real and virtual volunteers in order to detect conditions for cooperation among those citizen groups through social media. Therefore we analysed the usage of Twitter during a tornado crisis to look for role patterns and aspects that helped volunteer groups in the virtual to emerge, and matched the data with an interview study on experiences, attitudes, concerns and potentials professional emergency services recounted in the emergence of volunteer groups in the real. While virtual groups seem to easily form and collaborate, the engagement of real volunteers is decreasing according to the perception of professionals. We discuss the dynamics in both tendencies and suggest design implications (use of existing social networks, promotion and awareness, connection among volunteers, connection to emergency services and systems) to support both types of volunteer groups, which lead to a software prototype.

Place of Publication: Baden-Baden, Germany
Uncontrolled Keywords: HCI,InfoStrom,Kooperation,SMO,Selected
Divisions: 20 Department of Computer Science
20 Department of Computer Science > Science and Technology for Peace and Security (PEASEC)
Event Title: Proceedings of the Information Systems for Crisis Response and Management (ISCRAM)
Event Location: Baden-Baden, Germany
Date Deposited: 08 Jan 2019 13:38
Official URL: http://www.wineme.uni-siegen.de/paper/2013/2013_reuterhegerp...
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