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Power Outage Communications: Survey of Needs, Infrastructures and Concepts

Reuter, Christian
Comes, T. and Fiedrich, F. and Fortier, S. and Geldermann, J. and Müller, Tim (eds.) (2013):
Power Outage Communications: Survey of Needs, Infrastructures and Concepts.
Baden-Baden, Germany, In: Proceedings of the Information Systems for Crisis Response and Management (ISCRAM), Baden-Baden, Germany, [Online-Edition: https://www.wineme.uni-siegen.de/paper/2013/2013_reuter_powe...],
[Conference or Workshop Item]

Abstract

Crisis communication during power outages poses several challenges. Frist, the causes of power outages are often events such as severe weather, which also lead to complications. Second, power outages themselves lead to limitations in everyday life. Third, communication infrastructures, that are necessary for crisis communication, are often affected. This work focuses on the communication of the organizations responsible for recovery work (emergency services, public administration, energy network operators) to the public affected by the power outage. Therefore this paper investigates the perception and the information demands of citizens and communication infrastructures in different scenarios. Taking the users' needs into consideration, an Information and Communication Technology (ICT) based concept for crisis communication, which combines general information with location-specific and setting-specific information was implemented as a prototype smartphone application and evaluated with 12 potential end users. ICT-based concepts can gain acceptance, however they should be understood as supplemental for some target groups and in some scenarios.

Item Type: Conference or Workshop Item
Erschienen: 2013
Editors: Comes, T. and Fiedrich, F. and Fortier, S. and Geldermann, J. and Müller, Tim
Creators: Reuter, Christian
Title: Power Outage Communications: Survey of Needs, Infrastructures and Concepts
Language: English
Abstract:

Crisis communication during power outages poses several challenges. Frist, the causes of power outages are often events such as severe weather, which also lead to complications. Second, power outages themselves lead to limitations in everyday life. Third, communication infrastructures, that are necessary for crisis communication, are often affected. This work focuses on the communication of the organizations responsible for recovery work (emergency services, public administration, energy network operators) to the public affected by the power outage. Therefore this paper investigates the perception and the information demands of citizens and communication infrastructures in different scenarios. Taking the users' needs into consideration, an Information and Communication Technology (ICT) based concept for crisis communication, which combines general information with location-specific and setting-specific information was implemented as a prototype smartphone application and evaluated with 12 potential end users. ICT-based concepts can gain acceptance, however they should be understood as supplemental for some target groups and in some scenarios.

Place of Publication: Baden-Baden, Germany
Uncontrolled Keywords: HCI,InfoStrom,Infrastruktur,RSF
Divisions: 20 Department of Computer Science
20 Department of Computer Science > Science and Technology for Peace and Security (PEASEC)
Event Title: Proceedings of the Information Systems for Crisis Response and Management (ISCRAM)
Event Location: Baden-Baden, Germany
Date Deposited: 08 Jan 2019 13:36
Official URL: https://www.wineme.uni-siegen.de/paper/2013/2013_reuter_powe...
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