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What You See Is What I Need: Mobile Reporting Practices in Emergencies

Ludwig, Thomas and Reuter, Christian and Pipek, Volkmar
Bertelsen, Olav W. and Ciolfi, Luigina and Grasso, Antonietta and Papadopoulos, George Angelos (eds.) (2013):
What You See Is What I Need: Mobile Reporting Practices in Emergencies.
Paphos, Cyrus, Springer, In: Proceedings of the European Conference on Computer Supported Cooperative Work (ECSCW), Paphos, Cyrus, DOI: 10.1007/978-1-4471-5346-7_10, [Online-Edition: http://link.springer.com/chapter/10.1007/978-1-4471-5346-7_1...],
[Conference or Workshop Item]

Abstract

Decisions of emergency response organisations (police, fire fighters, infrastructure providers, etc.) rely on accurate and timely information. Some necessary information is integrated into control centre's IT (weather, availability of electricity, gauge information, etc.), but almost every decision needs to be based on very specific information of the current crisis situation. Due to the unpredictable nature of a crisis, gathering this kind of information requires much improvisation and articulation work which we aim to support. We present a study on how different emergency response organisations communicate with teams on-site to generate necessary information for the coordinating instances, and we described, implemented and evaluated an interaction concept as well as a prototype to support this communication by a semi-structured request-and-report system based on Android devices. We learned that (1) the accuracy of request and reports can be improved by using an appropriate metadata structure in addition to creating multimedia-based information content, (2) requirements of trusted and fast information need to be respected in support concepts although they may even be contradictory, and (3) the coordination strategy of the emergency response organisation also shapes the way this interaction needs to be designed.

Item Type: Conference or Workshop Item
Erschienen: 2013
Editors: Bertelsen, Olav W. and Ciolfi, Luigina and Grasso, Antonietta and Papadopoulos, George Angelos
Creators: Ludwig, Thomas and Reuter, Christian and Pipek, Volkmar
Title: What You See Is What I Need: Mobile Reporting Practices in Emergencies
Language: English
Abstract:

Decisions of emergency response organisations (police, fire fighters, infrastructure providers, etc.) rely on accurate and timely information. Some necessary information is integrated into control centre's IT (weather, availability of electricity, gauge information, etc.), but almost every decision needs to be based on very specific information of the current crisis situation. Due to the unpredictable nature of a crisis, gathering this kind of information requires much improvisation and articulation work which we aim to support. We present a study on how different emergency response organisations communicate with teams on-site to generate necessary information for the coordinating instances, and we described, implemented and evaluated an interaction concept as well as a prototype to support this communication by a semi-structured request-and-report system based on Android devices. We learned that (1) the accuracy of request and reports can be improved by using an appropriate metadata structure in addition to creating multimedia-based information content, (2) requirements of trusted and fast information need to be respected in support concepts although they may even be contradictory, and (3) the coordination strategy of the emergency response organisation also shapes the way this interaction needs to be designed.

Place of Publication: Paphos, Cyrus
Publisher: Springer
Uncontrolled Keywords: A-Paper,HCI,InfoStrom,Kooperation
Divisions: 20 Department of Computer Science
20 Department of Computer Science > Science and Technology for Peace and Security (PEASEC)
Event Title: Proceedings of the European Conference on Computer Supported Cooperative Work (ECSCW)
Event Location: Paphos, Cyrus
Date Deposited: 08 Jan 2019 13:37
DOI: 10.1007/978-1-4471-5346-7_10
Official URL: http://link.springer.com/chapter/10.1007/978-1-4471-5346-7_1...
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