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Emergency Services Attitudes towards Social Media: A Quantitative and Qualitative Survey across Europe

Reuter, Christian and Ludwig, Thomas and Kaufhold, Marc-André and Spielhofer, Thomas (2016):
Emergency Services Attitudes towards Social Media: A Quantitative and Qualitative Survey across Europe.
In: International Journal on Human-Computer Studies (IJHCS), pp. 96-111, 95, DOI: 10.1016/j.ijhcs.2016.03.005,
[Online-Edition: https://www.wineme.uni-siegen.de/paper/2016/2016_reuteretal_...],
[Article]

Abstract

Various studies show that social media is used in emergencies – and that in spite of possible challenges for emergency services, beneficial use cases can be identified. However, relatively little empirical data is available regarding the attitudes of emergency services towards social media, and almost none of a comparative nature. This article summarizes the findings of a survey conducted of the EU project ‘EmerGent' with 761 emergency service staff across 32 European countries from September to December 2014. The main aims of the survey were to explore the attitudes expressed by emergency service staff towards social media for private and organizational use as well as the levels and main factors influencing the current and likely future use of social media in their organizations. Based on our results, we discuss possible enhancements of the emergency management cycle using social media.

Item Type: Article
Erschienen: 2016
Creators: Reuter, Christian and Ludwig, Thomas and Kaufhold, Marc-André and Spielhofer, Thomas
Title: Emergency Services Attitudes towards Social Media: A Quantitative and Qualitative Survey across Europe
Language: English
Abstract:

Various studies show that social media is used in emergencies – and that in spite of possible challenges for emergency services, beneficial use cases can be identified. However, relatively little empirical data is available regarding the attitudes of emergency services towards social media, and almost none of a comparative nature. This article summarizes the findings of a survey conducted of the EU project ‘EmerGent' with 761 emergency service staff across 32 European countries from September to December 2014. The main aims of the survey were to explore the attitudes expressed by emergency service staff towards social media for private and organizational use as well as the levels and main factors influencing the current and likely future use of social media in their organizations. Based on our results, we discuss possible enhancements of the emergency management cycle using social media.

Journal or Publication Title: International Journal on Human-Computer Studies (IJHCS)
Volume: 95
Uncontrolled Keywords: A-Paper,CSCW,EmerGent,HCI,SMO,Selected
Divisions: 20 Department of Computer Science
20 Department of Computer Science > Science and Technology for Peace and Security (PEASEC)
Date Deposited: 08 Jan 2019 13:53
DOI: 10.1016/j.ijhcs.2016.03.005
Official URL: https://www.wineme.uni-siegen.de/paper/2016/2016_reuteretal_...
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