Kaufhold, Marc-André ; Reuter, Christian
Hrsg.: Comes, Tina ; Bénaben, Frédérick ; Hanachi, Chihab ; Lauras, Matthieu (2017)
The Impact of Social Media for Emergency Services: A Case Study with the Fire Department Frankfurt.
14th International Conference on Information Systems for Crisis Response and Management ISCRAM. Albi, France (May 21-24, 2017)
Konferenzveröffentlichung, Bibliographie
Kurzbeschreibung (Abstract)
The use of social media is not only part of everyday life but also of crises and emergencies. Many studies focus on the concrete use of social media during a specific emergency, but the prevalence of social media, data access and published research studies allows the examination in a broader and more integrated manner. This work-in-progress paper presents the results of a case study with the Fire Department Frankfurt, which is one of the biggest and most modern fire departments in Germany. The findings relate to social media technologies, organizational structure and roles, information validation, staff skills and resources, and the importance of volunteer communities. In the next step, the results will be integrated into the frame of a comparative case study with the overall aim of examining the impact of social media on how emergency services respond and react in an emergency.
| Typ des Eintrags: | Konferenzveröffentlichung |
|---|---|
| Erschienen: | 2017 |
| Herausgeber: | Comes, Tina ; Bénaben, Frédérick ; Hanachi, Chihab ; Lauras, Matthieu |
| Autor(en): | Kaufhold, Marc-André ; Reuter, Christian |
| Art des Eintrags: | Bibliographie |
| Titel: | The Impact of Social Media for Emergency Services: A Case Study with the Fire Department Frankfurt |
| Sprache: | Englisch |
| Publikationsjahr: | 2017 |
| Verlag: | ISCRAM |
| Buchtitel: | Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management; ISCRAM 2017 Agility is coming : mines Albi |
| Veranstaltungstitel: | 14th International Conference on Information Systems for Crisis Response and Management ISCRAM |
| Veranstaltungsort: | Albi, France |
| Veranstaltungsdatum: | May 21-24, 2017 |
| URL / URN: | http://idl.iscram.org/files/marc-andrekaufhold/2017/2048_Mar... |
| Kurzbeschreibung (Abstract): | The use of social media is not only part of everyday life but also of crises and emergencies. Many studies focus on the concrete use of social media during a specific emergency, but the prevalence of social media, data access and published research studies allows the examination in a broader and more integrated manner. This work-in-progress paper presents the results of a case study with the Fire Department Frankfurt, which is one of the biggest and most modern fire departments in Germany. The findings relate to social media technologies, organizational structure and roles, information validation, staff skills and resources, and the importance of volunteer communities. In the next step, the results will be integrated into the frame of a comparative case study with the overall aim of examining the impact of social media on how emergency services respond and react in an emergency. |
| Freie Schlagworte: | CSCW,EmerGent,HCI,KontiKat,SMO |
| Fachbereich(e)/-gebiet(e): | 20 Fachbereich Informatik 20 Fachbereich Informatik > Wissenschaft und Technik für Frieden und Sicherheit (PEASEC) Profilbereiche Profilbereiche > Cybersicherheit (CYSEC) LOEWE LOEWE > LOEWE-Zentren LOEWE > LOEWE-Zentren > CRISP - Center for Research in Security and Privacy Zentrale Einrichtungen Zentrale Einrichtungen > Interdisziplinäre Arbeitsgruppe Naturwissenschaft, Technik und Sicherheit (IANUS) |
| Hinterlegungsdatum: | 22 Okt 2018 09:44 |
| Letzte Änderung: | 25 Okt 2021 10:34 |
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