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The Impact of Social Media in Emergencies: A Case Study with the Fire Department of Frankfurt

Kaufhold, Marc-André and Reuter, Christian
Comes, Tina and Bénaben, Frédérick and Hanachi, Chihab and Lauras, Matthieu (eds.) (2017):
The Impact of Social Media in Emergencies: A Case Study with the Fire Department of Frankfurt.
In: Agility is coming : mines Albi : Proceedings of Information Systems for Crisis Response and Management (ISCRAM), Albi, France, In: ISCRAM 2017 - 14th International Conference on Information Systems for Crisis Response and Management, Albi, France, May 21-24, 2017, [Online-Edition: http://idl.iscram.org/files/marc-andrekaufhold/2017/1494_Mar...],
[Conference or Workshop Item]

Abstract

The use of social media is not only part of everyday life but also of crises and emergencies. Many studies focus on the concrete use of social media during a specific emergency, but the prevalence of social media, data access and published research studies allows the examination in a broader and more integrated manner. This work-in-progress paper presents the results of a case study with the Fire Department Frankfurt, which is one of the biggest and most modern fire departments in Germany. The findings relate to social media technologies, organizational structure and roles, information validation, staff skills and resources, and the importance of volunteer communities. In the next step, the results will be integrated into the frame of a comparative case study with the overall aim of examining the impact of social media on how emergency services respond and react in an emergency.

Item Type: Conference or Workshop Item
Erschienen: 2017
Editors: Comes, Tina and Bénaben, Frédérick and Hanachi, Chihab and Lauras, Matthieu
Creators: Kaufhold, Marc-André and Reuter, Christian
Title: The Impact of Social Media in Emergencies: A Case Study with the Fire Department of Frankfurt
Language: English
Abstract:

The use of social media is not only part of everyday life but also of crises and emergencies. Many studies focus on the concrete use of social media during a specific emergency, but the prevalence of social media, data access and published research studies allows the examination in a broader and more integrated manner. This work-in-progress paper presents the results of a case study with the Fire Department Frankfurt, which is one of the biggest and most modern fire departments in Germany. The findings relate to social media technologies, organizational structure and roles, information validation, staff skills and resources, and the importance of volunteer communities. In the next step, the results will be integrated into the frame of a comparative case study with the overall aim of examining the impact of social media on how emergency services respond and react in an emergency.

Title of Book: Agility is coming : mines Albi : Proceedings of Information Systems for Crisis Response and Management (ISCRAM)
Place of Publication: Albi, France
Uncontrolled Keywords: CSCW,EmerGent,HCI,KontiKat,SMO
Divisions: 20 Department of Computer Science
20 Department of Computer Science > Science and Technology for Peace and Security (PEASEC)
Profile Areas
Profile Areas > Cybersecurity (CYSEC)
LOEWE
LOEWE > LOEWE-Zentren
LOEWE > LOEWE-Zentren > CRISP - Center for Research in Security and Privacy
Zentrale Einrichtungen
Zentrale Einrichtungen > Interdisziplinäre Arbeitsgruppe Naturwissenschaft, Technik und Sicherheit (IANUS)
Event Title: ISCRAM 2017 - 14th International Conference on Information Systems for Crisis Response and Management
Event Location: Albi, France
Event Dates: May 21-24, 2017
Date Deposited: 22 Oct 2018 09:44
Official URL: http://idl.iscram.org/files/marc-andrekaufhold/2017/1494_Mar...
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