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Towards Computer Support of Paper Workflows in Emergency Management

Khalilbeigi, Mohammadreza and Bradler, Dirk and Schweizer, Immanuel and Probst, Florian and Steimle, Jürgen (2010):
Towards Computer Support of Paper Workflows in Emergency Management.
In: 7th International Conference on Information Systems for Crisis Response and Management, Seattle, Washington, USA, [Conference or Workshop Item]

Abstract

A crucial aspect for large-scale disaster management is an efficient technology support for communication and decision-making processes in command and control centers. Yet, experiences with the introduction of novel technologies in this setting show that field professionals tend to remain attached to traditional workflows and artifacts, such as pen and paper. We contribute the results of a comprehensive field study which analyzes how the information flow is currently performed within different units and persons in the command and control center. These findings provide insights into key aspects of current workflows which should be preserved by novel technological solutions. As our second contribution, by using a participatory design approach and based on our findings, we present a novel approach for computer support in command and control centers. This relies on digital pens and paper and smoothly integrates traditional paper-based workflows with computing, thereby combining the advantages of paper and those of computers.

Item Type: Conference or Workshop Item
Erschienen: 2010
Creators: Khalilbeigi, Mohammadreza and Bradler, Dirk and Schweizer, Immanuel and Probst, Florian and Steimle, Jürgen
Title: Towards Computer Support of Paper Workflows in Emergency Management
Language: German
Abstract:

A crucial aspect for large-scale disaster management is an efficient technology support for communication and decision-making processes in command and control centers. Yet, experiences with the introduction of novel technologies in this setting show that field professionals tend to remain attached to traditional workflows and artifacts, such as pen and paper. We contribute the results of a comprehensive field study which analyzes how the information flow is currently performed within different units and persons in the command and control center. These findings provide insights into key aspects of current workflows which should be preserved by novel technological solutions. As our second contribution, by using a participatory design approach and based on our findings, we present a novel approach for computer support in command and control centers. This relies on digital pens and paper and smoothly integrates traditional paper-based workflows with computing, thereby combining the advantages of paper and those of computers.

Title of Book: 7th International Conference on Information Systems for Crisis Response and Management
Uncontrolled Keywords: - SST - Area Smart Security and Trust;Secure Data
Divisions: 20 Department of Computer Science > Telecooperation
20 Department of Computer Science > Peer-to-Peer Netzwerke
LOEWE > LOEWE-Zentren > CASED – Center for Advanced Security Research Darmstadt
20 Department of Computer Science
LOEWE > LOEWE-Zentren
LOEWE
Event Location: Seattle, Washington, USA
Date Deposited: 31 Dec 2016 12:59
Identification Number: TUD-CS-2010-0106
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