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A Task-based Messaging Approach To Facilitate Staff Work

Endres, Christoph and Wurz, Andreas and Hoffmann, Marcus and Behring, Alexander French, Simon and Tomaszewski, Brian and Zobel, Christopher (eds.) (2010):
A Task-based Messaging Approach To Facilitate Staff Work.
In: Proceedings of the 7th International Conference on Information Systems for Crisis Response and Management. International Conference on Information Systems for Crisis Response and Management (ISCRAM-2010), pp. digital publication, [Conference or Workshop Item]

Abstract

A central part of the work in Incident Commands (ICs) deals with handling messages that contain relevant information. Classification schemes for messages can be exploited by command staff and assisting tools to support this work, given that a common understanding of the scheme is shared among participants. We present user studies on two such classifications, which imply some disagreement among participants. Interpretations of the studies and a revised scheme are presented. All users in our studies are highly trained experts and represent the state of the art in german IC work.

Item Type: Conference or Workshop Item
Erschienen: 2010
Editors: French, Simon and Tomaszewski, Brian and Zobel, Christopher
Creators: Endres, Christoph and Wurz, Andreas and Hoffmann, Marcus and Behring, Alexander
Title: A Task-based Messaging Approach To Facilitate Staff Work
Language: German
Abstract:

A central part of the work in Incident Commands (ICs) deals with handling messages that contain relevant information. Classification schemes for messages can be exploited by command staff and assisting tools to support this work, given that a common understanding of the scheme is shared among participants. We present user studies on two such classifications, which imply some disagreement among participants. Interpretations of the studies and a revised scheme are presented. All users in our studies are highly trained experts and represent the state of the art in german IC work.

Title of Book: Proceedings of the 7th International Conference on Information Systems for Crisis Response and Management. International Conference on Information Systems for Crisis Response and Management (ISCRAM-2010)
Uncontrolled Keywords: - MDI - Area Model Driven Interaction;- SCS: SoKNOS (jointly with MDI, SST);Secure Services
Divisions: 20 Department of Computer Science > Telecooperation
LOEWE > LOEWE-Zentren > CASED – Center for Advanced Security Research Darmstadt
LOEWE > LOEWE-Zentren
20 Department of Computer Science
LOEWE
Date Deposited: 31 Dec 2016 12:59
Identification Number: TUD-CS-2010-0036
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