TU Darmstadt / ULB / TUbiblio

An Investigation into the Usability of Electronic Voting Systems for Complex Elections

Budurushi, Jurlind and Reanaud, Karen and Volkamer, Melanie and Woide, Marcel (2016):
An Investigation into the Usability of Electronic Voting Systems for Complex Elections.
In: Journal of Annals of Telecommunications: The role of telecommunications in electronic voting, Springer Paris, pp. 309–322, 71, (7), DOI: 10.1007/s12243-016-0510-2,
[Article]

Abstract

Many studies on electronic voting evaluate their usability in the context of simple elections. Complex elections, which take place in many European countries, also merit attention. The complexity of the voting process, as well as that of the tallying and verification of the ballots, makes usability even more crucial in this context. Complex elections, both paper-based and electronic, challenge voters and electoral officials to an unusual extent. In this work, we present two studies of an electronic voting system that is tailored to the needs of complex elections. In the first study, we evaluate the effectiveness of the ballot design with respect to motivating voters to verify their ballot. Furthermore, we identify factors that motivate voters to verify, or not to verify, their ballot. The second study also addresses the effectiveness of the ballot design in terms of verification, but this time from the electoral officials’ perspective. Last, but not least, we evaluate the usability of the implemented EasyVote prototype from both the voter and electoral official perspectives. In both studies, we were able to improve effectiveness, without impacting efficiency and satisfaction. Despite these usability improvements, it became clear that voters who trusted the electronic system were unlikely to verify their ballots. Moreover, these voters failed to detect the “fraudulent” manipulations. It is clear that well-formulated interventions are required in order to encourage verification and to improve the detection of errors or fraudulent attempts.

Item Type: Article
Erschienen: 2016
Creators: Budurushi, Jurlind and Reanaud, Karen and Volkamer, Melanie and Woide, Marcel
Title: An Investigation into the Usability of Electronic Voting Systems for Complex Elections
Language: German
Abstract:

Many studies on electronic voting evaluate their usability in the context of simple elections. Complex elections, which take place in many European countries, also merit attention. The complexity of the voting process, as well as that of the tallying and verification of the ballots, makes usability even more crucial in this context. Complex elections, both paper-based and electronic, challenge voters and electoral officials to an unusual extent. In this work, we present two studies of an electronic voting system that is tailored to the needs of complex elections. In the first study, we evaluate the effectiveness of the ballot design with respect to motivating voters to verify their ballot. Furthermore, we identify factors that motivate voters to verify, or not to verify, their ballot. The second study also addresses the effectiveness of the ballot design in terms of verification, but this time from the electoral officials’ perspective. Last, but not least, we evaluate the usability of the implemented EasyVote prototype from both the voter and electoral official perspectives. In both studies, we were able to improve effectiveness, without impacting efficiency and satisfaction. Despite these usability improvements, it became clear that voters who trusted the electronic system were unlikely to verify their ballots. Moreover, these voters failed to detect the “fraudulent” manipulations. It is clear that well-formulated interventions are required in order to encourage verification and to improve the detection of errors or fraudulent attempts.

Journal or Publication Title: Journal of Annals of Telecommunications: The role of telecommunications in electronic voting
Volume: 71
Number: 7
Publisher: Springer Paris
Uncontrolled Keywords: Security, Usability and Society;Secure Data
Divisions: LOEWE > LOEWE-Zentren > CASED – Center for Advanced Security Research Darmstadt
Profile Areas > Cybersecurity (CYSEC)
20 Department of Computer Science > SECUSO - Security, Usability and Society
20 Department of Computer Science > Theoretical Computer Science - Cryptography and Computer Algebra
LOEWE > LOEWE-Zentren
20 Department of Computer Science
Profile Areas
LOEWE
Date Deposited: 28 Jul 2016 18:35
DOI: 10.1007/s12243-016-0510-2
Identification Number: TUD-CS-2016-0003
Export:
Suche nach Titel in: TUfind oder in Google

Optionen (nur für Redakteure)

View Item View Item